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About Crash Champions

Crash Champions stands as one of the fastest expanding and most dynamic companies within the collision repair sector. As the largest founder-led multi-shop operator in the United States, the company offers premium collision repair services across 650+ advanced facilities located in 38 states. It also operates the upscale Crash Champions LUXE | EV Certified brand that specializes in luxury electric vehicle repairs. Founded in 1999 by industry expert Matt Ebert, a 2023 EY Entrepreneur of the Year Midwest awardee, the brand has upheld a 25-plus year legacy focused on prioritizing people in delivering exceptional repair services. Our ethos: We Champion People.

Key Responsibilities

Drive location performance by achieving or exceeding revenue targets and key performance indicators (KPIs).
Oversee all shop operations from vehicle intake through final delivery ensuring optimal throughput, quality of production, and operational efficiency.
Manage labor assignments by delegating repair tasks to Body Technicians and prioritizing vehicle teardown and paint jobs.
Provide front-line teammate support during peak periods by assisting in customer reception, vehicle check-ins, and estimate preparation.
Maintain production goals and quality standards conforming to Crash Champions and I-Car guidelines, ensuring accurate billing and enforcing workplace safety protocols.
Administer shop payroll and staffing logistics, supervising staff adherence to timekeeping practices, and managing leave requests.
Coordinate daily production flow through effective communication with Body Technicians, Collision Estimators, and Parts Managers to meet delivery schedules.
Prepare and finalize Direct Repair Program (DRP) estimates after comprehensive disassembly and damage assessment, updating collision estimates as necessary.
Lead talent acquisition and personnel development through interviewing, hiring, coaching, providing feedback, and supporting career advancement opportunities for team members.

Required Qualifications

Detailed knowledge of the collision repair industry including insurance protocols for multiple carriers.
Strong decision-making and problem-solving capabilities.
Demonstrated collaborative leadership skills focused on shared goal attainment.
Proven ability to meet deadlines and deliver successful outcomes.
Proficient in CCC ONE Total Repair estimating software and general computer use.
Valid driver's license is mandatory.

Employee Benefits

Medical, dental, and vision insurance coverage.
Group life and disability insurance plans.
401(k) retirement savings plan including company matching contributions.
Referral bonus program named “Cash From Crash.”
Five paid holidays annually.

Compensation Details

Crash Champions offers a competitive salary range adjusted based on individual knowledge, skills, experience, certifications, and qualifications. The annual pay for this role ranges from $75,000 to $128,700. Additionally, performance-based bonuses may be available. Compensation and benefits are subject to change per company policies and applicable laws.

General Manager