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About Heidi

Heidi is revolutionizing healthcare by providing clinicians with an advanced AI Care Partner, having already streamlined the administration of 73 million patient visits in 18 months. Supporting over 2.5 million patient sessions weekly across more than 190 countries, Heidi aims to double global healthcare capacity while preserving the essential human connection in medicine.

Role Overview

We seek a proficient IT Engineer to architect and supervise our expanding device infrastructure. This role involves managing device lifecycle from acquisition to decommission, ensuring smooth user experiences globally, and acting as the chief technical support for team members.

Responsibilities

Oversee device and application management by administering Mobile Device Management (MDM), coordinating device logistics internationally, and optimizing provisioning processes. Develop strategies for application deployment including scripting remote installation, updates, and configurations.
Enhance security by formulating and executing device management policies, handling network configurations, managing platform access controls, administering password managers and compliance tools, and establishing secure credentialing frameworks.
Automate onboarding workflows to provide new hires with access to hardware, software, and communication platforms efficiently, aligning with prospective SSO/SCIM integration.
Create and maintain an internal IT helpdesk to provide effective issue resolution, develop self-help resources, diagnose complex technical problems, and guarantee uninterrupted tool access for staff.
Implement and manage IT asset tracking systems for hardware, software, and licenses to maintain inventory accuracy, compliance, and optimal resource deployment.
Design scalable systems and automate operations to support company growth, including managing office IT infrastructure such as video conferencing and network setups.
Collaborate cross-functionally with engineering, operations, and other teams to assess and fulfill technical requirements.

Qualifications

A motivated, problem-solving mindset with strong interpersonal skills is valued more than experience.
Experience in technical support or helpdesk roles with a proven track record resolving hardware and software issues.
Familiarity with device management tools (e.g., JumpCloud), compliance platforms (e.g., Vanta), and access management across Microsoft, cloud services, and Google Admin.
Experience automating onboarding and IT process workflows.
Understanding of device networking principles and management.
Exemplary organizational skills for managing device logistics globally.
Excellent communication skills capable of conveying complex technical concepts clearly.
Preferable: Experience establishing IT departments or leading IT projects from start to finish.

Company Culture and Values

Long-term vision with ambitious goals.
Proactive approach: tackling problems ahead of demand.
Evidence-driven decision-making while prioritizing patient care.
Accountability: ownership from identification to resolution of challenges.
Rapid iteration and continuous improvement.
Understanding the realities of clinicians’ workflows and building practical solutions.

Benefits and Support

$1,000 yearly budget for learning and development.
$150 monthly allowance for health and wellness.
$500 budget for home office setup.
26 weeks paid primary parental leave and 18 weeks paid secondary parental leave.
Fertility assistance coverage up to $10,000.
Opportunity to work remotely from anywhere for four weeks annually.
Equity participation in the company.

Additional Information

Applicants will become part of a mission-driven team focused on meaningful impact rather than superficial success markers. The work environment values sustainable performance and mental wellbeing with flexible schedules and outcome-oriented evaluations. Joining Heidi means contributing to transformative healthcare advancements alongside dedicated professionals.

IT Engineer