IT Support Analyst

About TP-Link Systems Inc.

Headquartered in the United States, TP-Link Systems Inc. is a leading global provider of dependable networking devices and smart home solutions, recognized as the top worldwide supplier of Wi-Fi equipment. The company is dedicated to delivering innovative technologies that improve people's lives by offering faster and more reliable connectivity. Serving customers across more than 170 countries, TP-Link continues to broaden its international presence.

Driven by the belief that technology positively transforms the world, TP-Link Systems Inc. focuses on developing reliable, high-performance products to connect users globally with advanced technological experiences.

Upholding values of professionalism, innovation, excellence, and simplicity, the company strives to help clients achieve outstanding global results and enable consumers to enjoy a smooth and effortless lifestyle.

Role Overview

We are looking for a proactive and practical IT Support Analyst to join our team. This versatile role encompasses tasks such as supporting software and hardware, onboarding new employees, managing asset inventories, and maintaining IT-related building systems. As the primary point of contact for daily IT needs, the successful candidate will enable continued productivity and security within our organization.

Key Responsibilities

• Utilize IT Service Management (ITSM) platforms and procedures to handle incident reports, service requests, and changes.
• Document IT workflows, system setups, and troubleshooting steps comprehensively.
• Create and update user manuals and internal support documentation.
• Deliver technical assistance to end users, covering installation, troubleshooting, upkeep, and repair of software and hardware.
• Manage new hire onboarding processes, including provisioning devices, setting up accounts, and offering IT orientation.
• Maintain accurate records of IT assets such as laptops, monitors, peripherals, and software licenses.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
• Handle user lifecycle activities like onboarding, offboarding, mailbox management, distribution lists, and license assignments.
• Diagnose and resolve Microsoft 365 service issues and support collaboration tools used by end users.
• Monitor Microsoft 365 system status and notifications regularly.
• Assist in configuring Microsoft 365 tenants, managing policies, and optimizing services.
• Support mail administration tasks, including managing mail flow rules, shared mailboxes, distribution groups, and email troubleshooting.
• Track and administer IT services and subscriptions, such as internet, telecom, Adobe Creative Suite, server hosting, and cloud platforms.
• Provide frontline support for servers, virtual machines, and network infrastructure, escalating complex issues as needed.
• Collaborate with external vendors to procure hardware, deliver IT services, and maintain systems.
• Participate in implementation projects as a coordinator or manager, ensuring efficient delivery of IT initiatives by coordinating internal teams and external partners.

Qualifications

• At least 2 years of hands-on experience managing Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
• Proficiency in managing Microsoft 365 licenses, mailboxes, distribution lists, and shared mailboxes.
• Familiarity with Microsoft Intune, Windows Autopilot, and endpoint management solutions.
• Solid experience with Microsoft 365 administration and user management tools such as the Admin Center, Exchange Admin Center, and Entra Admin Center.
• Minimum 3 years of experience in IT support or operations within a business or enterprise setting.
• Strong troubleshooting skills across Windows, macOS, hardware devices, and commonly used business applications.
• Knowledge of IT asset management and lifecycle best practices.
• Basic networking understanding including TCP/IP, switches, Wi-Fi, and VoIP systems.
• Experience using IT Service Management (ITSM) tools like Jira Service Management, ServiceNow, or equivalent ticketing platforms.
• Experience supporting Warehouse Management Systems (WMS), ERP, CRM, or logistics software is advantageous.
• Basic PowerShell scripting skills are preferred.
• Excellent organizational, documentation, and communication abilities.
• Capability to manage multiple projects and tasks concurrently in a fast-moving environment.
• Ability to work independently while collaborating effectively with cross-functional teams and external vendors.

Compensation and Benefits

The position offers an annual salary between $75,000 and $93,000.

• Comprehensive medical, dental, and vision insurance fully covered for employees, with partial premiums applicable for dependents.
• Employer contributions to 401(k) plans on a quarterly basis.
• Accrued vacation totaling 15 days annually.
• 11 paid company holidays.
• Bi-annual performance reviews and annual salary increases.
• Health and wellness benefits including complimentary gym membership.
• Quarterly team-building events to foster collaboration.

Diversity and Inclusion

TP-Link Systems Inc. actively seeks driven individuals passionate about their work. The company values diversity as a catalyst for innovation, teamwork, and entrepreneurial spirit. As a global enterprise, it cultivates an environment where diverse perspectives are valued and all employees and applicants experience respect, fair treatment, and inclusion.

The company provides equal employment opportunities without discrimination or harassment on any legally protected characteristic including race, color, religion, age, gender, disability, veteran status, sexual orientation, gender identity, or expression.

Applicants must note that third-party agency applications are not welcomed and the company currently does not provide visa sponsorship.