Manager, Overnight Security Operations

About Player 15 Group and Role Overview

Player 15 Group operates the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center, with a headquarters in downtown Phoenix. The organization emphasizes passion, creativity, innovation, and care, fostering a fast-paced, collaborative workplace focused on delivering memorable experiences for fans, partners, and the community.

The Manager of Night Arena Operations is a key leadership position responsible for overseeing the security and safety of various properties including the Mortgage Matchup Center, Player 15 Headquarters, and 5G Performance Center during nighttime hours.

Responsibilities

• Act as the leading point of contact for all night-time security incidents and emergencies across multiple Player 15 Group venues.
• Develop and enforce standardized patrol procedures to enhance campus security efforts.
• Conduct routine safety inspections inside and outside the facilities according to a consistent schedule.
• Assist in managing security technology systems such as cameras and access controls.
• Coordinate security staff scheduling to ensure sufficient coverage during events, daily operations, and emergencies.
• Engage with guests who report concerns or complaints by conducting follow-ups and ensuring resolution.
• Document and process all claims, incidents, and legal issues, collaborating with internal and external legal counsel as necessary.
• Support event security by investigating incidents, reviewing video footage, and preparing related documentation.
• Maintain strict confidentiality regarding lawsuits and sensitive company matters.
• Ensure compliance with life safety codes throughout events.
• Participate regularly in meetings involving all levels of team members, executives, clients, and vendors.

Required Skills and Qualifications

• Availability to work exclusively overnight shifts.
• Strong verbal and written communication skills to create briefing materials and interact across organizational levels.
• Proven ability to manage and respond effectively to security incidents, exhibiting strong problem-solving under pressure.
• Minimum of 10 years in the security industry including supervisory roles; experience leading teams of 100 or more preferred.
• OSHA 10 certification required; OSHA 30 strongly preferred and must be obtained within six months of hire.
• Bachelor’s degree in a related field preferred or equivalent professional experience.
• Experience in security management within major market arenas or large facilities is advantageous.
• Physical ability to traverse extensive areas of the arena for extended periods.
• Must be able to engage in clear communication both over the phone and in person, and proficient in English reading, writing, and speaking.
• Work is primarily indoors with minimal exposure to harsh weather; tasks involve occasional lifting up to 10 pounds.

Culture and Team Environment

Player 15 Group values an in-person, collaborative culture that supports empowerment, connection, and ownership mindset among team members who take initiative and contribute positively to the team and fan experience.

Benefits and Perks

• Comprehensive medical, dental, vision, life, and disability insurance options.
• Paid time off including vacation, sick leave, volunteer time, and recognized company holidays.
• 401(k) plan with employer matching contributions.
• Regular team events such as offsites, catered meals, and themed activities.
• Exclusive team merchandise and discounts at physical and online stores.
• Complimentary tickets to home games and select local events as available.
• On-site amenities including a fully equipped fitness center, indoor/outdoor basketball courts, pickleball court, golf simulator with putting green, cafeteria, and collaborative spaces.

Equal Opportunity Employer

Player 15 Group is dedicated to diversity and inclusion, ensuring all qualified applicants receive consideration regardless of race, color, religion, gender identity or expression, sexual orientation, veteran status, disability, or other protected categories.

Additional Information

The job description is intended as a guideline and may be updated or changed at any time. Interested candidates should contact the organization directly for further inquiries.