Receptionist

Role Overview

The Reception Executive serves as the initial point of interaction for patients visiting D'Tanique – The Derma Clinic, delivering superior customer service and ensuring front desk operations run efficiently to maintain a premium patient experience.

Key Responsibilities

• Welcome patients warmly with professionalism and courtesy.
• Register new patients and keep their records accurate and up to date.
• Assist patients in scheduling, rescheduling, or cancelling appointments seamlessly.
• Duty to inform patients about clinic services and procedures clearly.
• Manage patient flow to ensure minimal wait times.
• Handle incoming and outgoing telephone calls with professionalism.
• Confirm appointments via phone, WhatsApp, or SMS, and follow up on missed visits or pending consultations.
• Organize doctors’ and therapists’ schedules effectively.
• Generate invoices and receipts accurately; collect payments through cash, card, UPI, or online methods.
• Maintain daily cash records, billing reports, reconcile collections, and report to management.
• Respond politely to patient queries and address complaints empathetically, escalating when necessary.
• Maintain high hospitality standards and offer refreshments to patients as appropriate.
• Manage patient files, treatment records, consent forms, and necessary documentation diligently.
• Prepare daily summaries of appointments and collections.
• Liaise with various departments to support smooth clinic operations.
• Support sales by explaining ongoing offers and packages, assisting counsellors, and encouraging follow-ups.
• Monitor and coordinate inventory for front desk supplies, ensuring cleanliness and organization in the reception area.
• Respond professionally to digital communications including WhatsApp, email, Instagram, and Facebook inquiries; share appointment reminders and promotional messages as needed.

Required Skills & Attributes

• Fluent communication skills in English and Hindi; knowledge of local language is an advantage.
• Professional grooming with a friendly and approachable personality.
• Strong focus on delivering excellent customer service.
• Proficient in computer applications such as MS Office, Excel, and Clinic Management Software.
• Basic understanding of billing procedures and cash handling.
• Capability to multitask effectively in a dynamic environment.
• Excellent organizational skills and ability to manage time efficiently.

Salary & Employment Details

This full-time position based in Bengaluru offers a monthly salary ranging from 17000 to 27000 INR.