Reservations Agent

About the Role

You will be responsible for managing all aspects of reservation requests received via phone, fax, or mail. This involves identifying guest needs and assigning the correct room type, confirming room availability and rates, and communicating policies regarding guarantees, special rates, and cancellations. You will also accommodate and log special requests, provide information about hotel facilities and room options, and use sales techniques to optimize revenue. Proper coding must be applied for special room types such as complimentary stays, employee discounts, and travel agent rates. Guest concerns should be escalated appropriately.

Key Responsibilities

• Process reservation bookings, amendments, and cancellations accurately.
• Respond to guest inquiries regarding accommodations and services.
• Ensure data is entered correctly into the reservation system.
• Follow company policies and maintain professionalism, including appearance and confidentiality.
• Greet guests according to company standards and attend to their service needs.
• Communicate clearly and courteously with colleagues and guests via telephone and in person.
• Support team goals by fostering positive relationships and effectively responding to concerns.
• Comply with quality assurance standards.
• Perform physical tasks involving objects up to 10 pounds as needed.
• Complete other reasonable duties as assigned.

Qualifications

• Minimum education: High school diploma or equivalent (G.E.D.).
• No previous experience or supervisory background is necessary.
• No licenses or certifications required.

Additional Information

Job is located at Diplomatic Street, West Bay Area, Doha, Qatar and cannot be performed remotely.

This is a non-management, full-time position.

Marriott International is an equal opportunity employer valuing diverse backgrounds and fostering an inclusive workplace. The Autograph Collection represents a portfolio of unique four and five-star hotels that cater to travelers seeking distinctive experiences, targeting individuals who appreciate adding personal stories through travel.