Salesforce Developer Technical Lead

About Infosys

Infosys is a prominent global company specializing in next-generation digital services and consulting, with a workforce exceeding 320,000 professionals dedicated to amplifying human potential and creating new opportunities globally. Operating across 59 countries, the firm supports clients in their digital transformations leveraging cloud and AI technologies. With over 40 years of expertise managing complex enterprise systems, Infosys offers agile digital solutions at scale, continuous improvement, and skill transfer through its innovation ecosystem. The company fosters an inclusive, sustainable, and well-governed workplace recognized as a top employer in Australia for two years running.

Role Summary

We are looking for a Salesforce Technical Lead to oversee support and enhancement activities for Salesforce platforms within the Financial Services sector. This role involves leadership of level 2 and 3 support teams, managing incident resolution, mentoring team members, and ensuring platform stability and optimal performance.

Key Responsibilities

• Lead Salesforce support operations ensuring adherence to service level agreements.
• Serve as the escalation point for technical issues and critical incident management.
• Handle incident, problem, change, and release management processes effectively.
• Supervise a team comprising Salesforce developers, administrators, and support analysts.
• Drive system enhancements and foster continuous improvement efforts.
• Work closely with business stakeholders to prioritize support requests and enhancements.
• Conduct root cause analyses and implement measures to prevent recurrence.

Required Technical Expertise

• 8 to 10 years of IT experience with a minimum of 3 to 5 years in Salesforce development.
• Proficient in Salesforce administration and development, including Apex programming, Lightning Web Components (LWC), Aura Components, and Flows.
• Experience leading L2/L3 application support teams.
• Knowledge of Salesforce integrations via REST and SOAP APIs.
• Understanding of Salesforce security frameworks and data governance practices.
• Familiarity with ticketing tools such as ServiceNow or Jira.
• Experience in Financial Services Cloud or domains including banking, insurance, wealth management, or lending.

Essential Qualifications and Skills

• Strong leadership qualities with excellent communication and interpersonal skills for influencing stakeholders at diverse levels.
• Ability to juggle multiple priorities, adapt to evolving business requirements, and thrive in a dynamic environment.
• Exceptional problem-solving abilities and conflict resolution skills.
• Effective organization and time management capabilities.

Additional Qualifications

• Bachelor’s degree in Business, Information Technology, or related fields; Master's degree or relevant certifications are advantageous.
• Salesforce Platform Developer I certification.
• Salesforce Administrator certification preferred.

Compensation and Benefits

The offered salary range is NZD 108,571 to 119,893 annually, subject to adjustments based on internal company policies. Benefits include income protection insurance, paid parental and volunteer leave, employee assistance programs, health insurance discounts, gym membership access, flexible working arrangements (hybrid options considered case-by-case), salary packaging, and novated leasing.

Recruitment Process and Inclusion Policy

The recruitment includes screening, technical and functional interviews, and cultural fit assessment to ensure the right match. Infosys is committed to accommodating candidates with disabilities or specific needs during recruitment; such candidates can request appropriate adjustments by contacting the recruitment team directly.