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Overview

This opportunity is presented on behalf of a partner company seeking a Senior Client Partner located in Canada. The role focuses on managing and growing strategic enterprise relationships within a fast-paced technology sector.

You will serve as a trusted advisor to senior stakeholders at client organizations, assisting them in maximizing value from cutting-edge AI-driven solutions. Your responsibilities encompass account strategy, commercial leadership, client advocacy, and cross-department coordination.

Success in this position requires deep engagement with enterprise clients to drive retention, expansion, and revenue enhancement. It is ideal for a client-oriented sales leader experienced in consultative sales within complex business settings. Collaboration with global teams to deliver quantifiable customer results and durable business impact forms a critical aspect of this role.

Key Responsibilities

Lead the commercial strategy and relationship management for a portfolio of key enterprise accounts.
Formulate and implement account plans aimed at client retention, revenue growth, and broadening partnerships.
Establish trusted connections with top executives across sales, marketing, IT, customer experience, and contact centers.
Identify and pursue upsell and cross-sell opportunities by understanding evolving client priorities and technological needs.
Gain comprehensive knowledge of client organizations, strategic objectives, industry context, and competitive landscape.
Consistently meet or surpass targets related to revenue growth, renewals, retention, and account expansion.
Lead high-level business reviews and strategic discussions demonstrating measurable business outcomes from deployed solutions.
Create persuasive value propositions and business cases linking technology capabilities with client objectives such as efficiency and revenue enhancement.
Manage renewal strategies, negotiations, and account planning from initial stages to successful closures.
Collaborate with internal stakeholders including Customer Success, Legal, Finance, Product, and Marketing to deliver outstanding client results.
Serve as the client advocate within the organization by sharing insights and prioritizing customer feedback.
Maintain rigorous forecasting, CRM practices, pipeline visibility, and risk management concerning accounts.
Coordinate multidisciplinary teams to align customer goals with business offerings.
Develop strong partnerships with regional and strategic allies to support client growth and value creation.

Candidate Requirements

Minimum eight years of experience overseeing and growing complex strategic accounts in SaaS or enterprise customer management roles.
Proven success in surpassing targets for revenue increase, client retention, renewals, and upselling.
Experience handling large multinational clients with multiple stakeholders, divisions, and geographic sites.
Competence in consultative, value-driven sales and crafting strategic business cases for senior executives.
Background in SaaS, B2B technology, digital transformation, customer engagement, contact centers, e-commerce, or related sectors.
Strong knowledge of AI technologies, automation, customer interaction platforms, and digital transformation tools.
Ability to translate complex technical solutions into tangible business benefits with measurable results.
Experience managing complex sales cycles, including renewals, negotiations, and multiple decision-makers.
Proficiency in CRM, forecasting, pipeline handling, and account planning processes.
Familiarity with MEDDPICC or similar sales qualification methods preferred.
Excellent communication, presentation, and executive relationship-building skills.
Customer-focused approach with an aptitude for establishing trust and delivering measurable outcomes.
Commercially oriented with capability to identify and drive growth opportunities.
Strategic, consultative problem solver with strong influencing capabilities among senior stakeholders.
Self-driven, capable of managing responsibilities independently in a fast-moving setting.
Effective collaborator able to lead cross-functional teams without direct authority.

Benefits and Additional Information

Work remotely from anywhere within Canada.
Competitive salary and benefits package.
Support for health and wellbeing, including confidential employee assistance programs.
Life insurance and salary continuation coverage.
Health insurance extending to eligible dependents.
Comprehensive parental leave policy.
Additional paid wellness and personal care days.
Employee Stock Participation Program allowing involvement in company growth.
Opportunities for professional development, training, and career growth.
Flexible and inclusive work culture emphasizing autonomy and work-life balance.
Engagement with innovative AI and digital transformation technologies.
A diverse and collaborative environment valuing employee success and multiple perspectives.

How Applications Are Managed

Applications for this role are processed through an AI-driven matching system to ensure fair, quick, and objective evaluation based on core requirements. The most qualified candidates are shortlisted and their profiles shared with the hiring company which handles subsequent interview and assessment processes.

Data Privacy

By applying, candidates consent to processing of personal data for evaluation purposes and sharing with the hiring employer under applicable data protection laws. Applicants may exercise rights related to their data at any time. AI tools may assist with various recruitment steps; however, final hiring decisions rest with human recruiters.

Senior Client Partner