Store Manager

Position Overview

The Store Manager will oversee the daily operations of the retail store ensuring an excellent shopping environment for customers, maintaining operational standards, meeting financial goals, and relaying customer and product feedback to relevant stakeholders. This role demands strong leadership, organizational abilities, and a thorough knowledge of fashion retail.

Core Responsibilities

• Lead and motivate the store team to meet sales targets and store KPIs.
• Ensure store shrinkage remains below 0.2% of the cost of sales.
• Conduct routine financial and stock audits to monitor accuracy.
• Maintain and communicate the store performance dashboard regularly.
• Uphold visual merchandising standards throughout the store.
• Manage employee records including leave management, passports, performance, conduct history, and roster scheduling.
• Oversee all daily store operations, including opening and closing procedures.
• Analyze sales data, set sales goals, and identify improvement opportunities.
• Conduct regular team meetings to set expectations, discuss goals, and provide feedback.
• Implement and enforce company policies and ensure compliance.
• Maintain communication with upper management on store performance and challenges.
• Develop actionable plans based on performance metrics to enhance results.
• Manage back-store operations and merchandise replenishment effectively.
• Ensure security protocols to prevent theft and protect customers and staff.
• Recruit, train, and develop a motivated, high-performing sales team.
• Control store expenses, budgets, and financial objectives.
• Promote customer satisfaction by addressing inquiries and concerns promptly.
• Maintain relationships with mall management and coordinate with back-end office teams.
• Manage employee performance and conduct within the store.
• Continuously improve skills for self and team to build a pipeline of future store managers.
• Identify team learning needs and implement training processes to fill gaps.
• Conduct orientation sessions for new hires and ongoing product knowledge training.

Preferred Experience and Qualifications

A highly suitable candidate will possess over 5 years of progressive experience in customer-focused roles, with proven leadership and management capabilities. Experience in driving customer engagement and consistently exceeding sales KPIs is crucial. A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.