Technical Support Analyst

Overview

MBIE is offering a permanent Wellington-based opportunity for a Technical Support Analyst. This position sits within the Business Systems and Data Products team in the Resource Markets Branch, supporting the core systems that drive New Zealand’s petroleum and minerals permitting processes.

This role suits someone who enjoys solving technical issues, working with users and vendors, and improving how systems are supported. You’ll be part of a collaborative team that is evolving its ways of working and values learning, innovation, and shared outcomes.

The salary for this position is $75,114.00 to $88,266.00, with KiwiSaver and wellness benefits.

What you’ll do

You will act as the first contact for business users and provide both first- and second-level support across a range of applications. The work involves diagnosing issues, coordinating with users and suppliers, and making sure stakeholders stay informed while problems are being resolved.

In addition to support work, you will contribute to system upkeep and improvement activities such as user administration, configuration changes, testing, and assisting with production releases. The role blends hands-on technical problem-solving with regular stakeholder communication in a busy environment.

What we’re looking for

MBIE is seeking someone with a solid grasp of the software development lifecycle and prior experience in service desk or application support settings. Familiarity with Jira or similar service management tools would be helpful.

Success in this role will depend on having a proactive attitude, strong initiative, a customer-first mindset, and the ability to analyse and resolve problems effectively. Clear and concise communication is important, as is the ability to work both independently and collaboratively.

Additional information

• This is a permanent full-time role based in Wellington.
• Public sector experience is an advantage, though it is not mandatory.
• You must have the legal right to live and work in New Zealand.
• Applicants should submit a CV and cover letter explaining their suitability for the role.
• Applications must be completed through MBIE’s online application process.
• For queries, contact Monica Chow at Monica.Chow2@mbie.govt.nz and quote reference MBIE/19821.
• The closing date for applications is Thursday, 23 July 2026 at 11:59 pm.

About MBIE

The Ministry of Business, Innovation and Employment works to support a strong, resilient economy and improve the quality of life for people across New Zealand. Its focus includes helping businesses become more productive and internationally competitive, supporting better job opportunities, and contributing to more affordable housing.

MBIE’s values include working better together, being bold and brave, building for the future, and taking ownership. The organisation also highlights its Māori identity, Hīkina Whakatutuki, and its commitment to Te Tiriti o Waitangi through meaningful partnerships with iwi, Māori, other Māori organisations, and the Crown.

Māori and Treaty commitment

MBIE states that it recognises the partnership established under Te Tiriti o Waitangi and is committed to upholding it through enduring and effective relationships. The organisation also aims to support economic and social development for Māori and wider Aotearoa New Zealand, while creating opportunities for iwi leadership and sustainable solutions to long-standing issues.

Application process

If you are interested, you should prepare a CV and cover letter outlining why you are a strong match for this position. A position description is available to view, and all applications need to be lodged via the official online process.