Assistant Operations Manager

Job Summary

Seeking a detail-oriented and proactive Assistant Operations Manager to assist with overseeing day-to-day retail operations across various store locations.

Key Responsibilities

• Ensure daily adherence to Standard Operating Procedures (SOP) and supervise operational tasks.
• Track employee attendance, maintain standards of grooming, uniforms, and punctuality.
• Verify the accuracy of global stock counts and oversee restocking processes.
• Compile and distribute performance reports including Target vs Achievement, PVT, ATV, SBQ, and store rankings.
• Monitor customer feedback via Google Reviews and manage customer databases including birthday call tracking.
• Coordinate with store teams, security personnel, and brand vendors to maintain smooth functioning.
• Manage distribution and maintenance of uniforms, ID cards, gate passes, alteration tags, and welcome kits.
• Keep track of IST data and maintain operational data using Google Sheets.
• Participate in staff recruitment by conducting interviews and assist in onboarding new employees.
• Train newly appointed Store Managers on company-specific software, Blue Club Universe.
• Guide store staff on the use of applications and operational procedures to improve efficiency.
• Represent the stores in meetings and ensure effective communication and coordination between the Head Office and store personnel.

Candidate Requirements

• Minimum of 15 years' experience in retail, store operations, or administrative roles.
• Strong proficiency in MS Excel and Google Sheets.
• Excellent interpersonal and communication skills with effective coordination ability.
• Capability to manage multiple stores and generate detailed operational reports.
• Any graduate degree.