AWS Cloud Computing Engineer

Role Overview and Responsibilities

• Ensure continuous monitoring and upkeep of server and application health and performance.
• Respond swiftly and effectively to technical problems reported by end users by diagnosing root causes and implementing corrective measures.
• Work closely with the development team to prioritize and resolve incidents, aiming to minimize operational disruptions.
• Participate in an on-call rotation schedule to support resolution of critical issues promptly.
• Proactively analyze system alerts and logs to detect potential issues and execute preventive actions.
• Conduct routine system assessments, apply updates and patches to maintain security and stability of applications.
• Liaise with internal or external vendors or partners as needed to resolve issues concerning dependent data feeds.
• Maintain detailed documentation of incident reports, troubleshooting efforts, and final resolutions for record-keeping and future reference.
• Communicate clearly and timely with stakeholders and agents regarding ongoing incidents and their resolutions.
• Drive continuous improvement in support processes by identifying repetitive issues and recommending enhancements.

Required Profile

• Bachelor's degree in Computer Science, Information Technology, or related disciplines, or equivalent practical experience.
• Over four years of hands-on experience with AWS Cloud technologies including S3, EC2, Transfer Family, and Secret Manager, along with on-premise environments like Windows and Red Hat Linux.
• Solid background in technical or production support across various environments.
• Understanding of IoT concepts and data stream management with ability to troubleshoot network connectivity issues using tools such as TCP DUMP and flow analysis.