Business Development & Operations

Role Overview

This position focuses on driving business growth and profitability by enhancing platform value and optimizing customer (B2B) experiences on India's leading wedding planning platform. The role involves demonstrating the product, supporting clients in platform navigation, promoting product value, and addressing customer concerns to continuously improve satisfaction.

Key Responsibilities

• Analyze B2B customer data to refine and enhance the platform experience.
• Drive sustainable growth and profitability by maximizing the value delivered through the platform.
• Conduct product demonstrations for potential and existing customers.
• Set and manage process milestones for clients and internal teams to align efforts.
• Provide assistance to customers in setting up and effectively navigating the dashboard.
• Advocate the value of the product to prospective and current users.
• Upsell relevant services and offerings aligned with the brand image.
• Focus on enriching customer experience to promote the brand's value.
• Review and resolve customer complaints and issues to enhance overall satisfaction.

Required Skills & Experience

• Demonstrated experience in roles similar to Customer Success Manager or related customer experience functions.
• Background in enhancing brand image and promoting value through exemplary customer interactions.
• Strong communication skills with an aptitude for building and maintaining positive business relationships.
• Highly accountable with strong organizational skills.
• Experience overseeing diverse teams and training members to meet company standards.

Eligibility

This opportunity is open to professionals with relevant experience in customer success, business development, or operations roles aligned with B2B platforms.