Case Manager

Role overview

QBE Insurance is hiring a permanent full-time Case Manager to join its Workers’ Compensation team in Hobart, Tasmania. This position is a hybrid arrangement, combining office-based work with work from home.

In this role, you’ll manage claims from start to finish, support injured workers through their recovery and return-to-work process, and guide employers through the journey as well. The focus is on delivering a positive customer experience while keeping claims on track and managed responsibly.

About QBE

QBE is an international insurer operating across 26 countries with a workforce of more than 13,000 people. The company aims to be a reliable and innovative risk partner and places emphasis on delivering service with a human touch.

What you’ll do

• Serve as the main contact for key stakeholders involved in a claim, including injured workers, employers, general practitioners, and other medical professionals.
• Support workers on their return-to-work path by coordinating communication and next steps across all parties.
• Keep claims moving within required timelines and ensure actions align with legislation, internal policies, and compliance standards.
• Carry out in-person interactions such as case conferences, claim reviews, and site visits when needed.
• Review cases promptly, then plan, shape, and implement claim strategies suited to each matter.
• Set clear expectations for workers and employers, explain legislative responsibilities, and manage claims in a financially responsible way.

What you’ll bring

• Strong influencing ability, along with excellent verbal and written communication skills.
• A customer-first mindset focused on achieving the best outcome for clients.
• The ability to stay composed and effective when handling difficult situations.
• Good time management and the confidence to perform well in a busy, high-pressure setting.
• A genuine desire to learn and contribute actively in a fast-moving, collaborative team.

Benefits and rewards

• Hybrid working to support a healthier balance between home and office life.
• Access to holistic wellbeing coaching, nutrition support, confidential counselling, and financial and legal guidance.
• 18 weeks of gender-equal flexible leave for all new parents, including paid superannuation.

Rewards and recognition

• Winner of the 2025 Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for the Respect@QBE program.
• Named the Most Inclusive Workplace in 2023 at the Australian HR Institute (AHRI) Awards.
• Placed in the top ten of the AAGE Top Graduate Employers 2025 for medium-sized programs, based on graduate voting.

Conditions of employment

Applicants who are successful will be required to complete work rights, police, and credit checks through the company’s online provider as a condition of employment.

Application details

Applications close on 29/07/2026 at 11:59 PM. Candidates should use the Apply option and complete the step-by-step submission process.

Equal opportunity

QBE is an equal opportunity employer and complies with equal employment opportunity laws in every jurisdiction where it operates.