Client Service Manager

About The Hinckley Company

Since 1928, Hinckley Yachts has been a leader in luxury boat building, known for pushing innovations on the water through craftsmanship, bold vision, and an unwavering commitment to excellence. Joining this team means embracing a culture that values precision, curiosity, and initiative, where your contributions support a prestigious legacy and help shape the future of yachting.

Job Summary

The Client Service Manager plays a pivotal role in the service yard by coordinating projects, resolving issues, and ensuring every vessel receives top-tier care. This role thrives in a dynamic environment where strong customer relationships and pride in quality workmanship are key. The position offers incentive-based earning potential, ideal for a self-motivated professional fostering a high-achievement atmosphere.

Key Responsibilities

• Build and nurture strong customer relationships, represent the company liaison, identify service needs, and communicate throughout repair processes including coordinating boat pick-ups.
• Manage administrative duties such as generating detailed work orders with parts, labor, and costs; conduct off-site boat inspections and estimates; and maintain records in ERP/MRP systems.
• Coordinate projects by collaborating with supervisors to schedule workforce and equipment, provide comprehensive work orders, and establish delivery timelines.
• Oversee quality assurance by inspecting and verifying work before billing and boat departures, monitor job progress, and secure customer approvals for additional work or scope modifications.
• Support sales and marketing by promoting additional services and parts, assist in boat shows and marketing events, and fulfill other assigned duties.

Qualifications and Experience

• Three to five years of experience in roles generating revenue through service operations.
• Bachelor's degree in business or a related discipline is preferred.
• Proven ability to sell technical services or luxury products.
• Competency in interpreting blueprints, technical drawings, and complex specifications.
• Experience in preparing financial reports and contracts.
• Skilled in estimating labor, repairs, and associated costs in boat maintenance.
• Proficiency with Microsoft Word and Excel.
• Previous experience in a boatyard or shipyard setting is desirable.

Company Culture and Benefits

Hinckley values a culture of collaboration, continuous improvement, and pride in craftsmanship. The organization fosters an inclusive environment that upholds equality and diversity, free from discrimination. Employees benefit from competitive compensation, comprehensive health, dental, and vision insurance, paid time off, and the opportunity to work in a picturesque waterfront location.

Additional Information

The position includes a self-driven earning incentive to boost compensation based on performance. Candidates are encouraged to join a community of artisans, engineers, and professionals dedicated to excellence in yachting.