Communications Assistant

About One New Creation

One New Creation is dedicated to providing exceptional customer experiences marked by professionalism, innovation, and meaningful engagement. Our approach emphasizes building trust and fostering long-lasting relationships through every interaction. Our team thrives on collaboration, continuous growth, and a passion for delivering excellent service.

Role Summary

The Communications Assistant will play a vital role in supporting customer communications, coordinating appointments, and managing daily office correspondence. This position suits candidates who enjoy interpersonal communication and want to enhance their skills in a professional setting.

Primary Duties

• Manage customer queries via phone, email, and face-to-face interactions.
• Assist in scheduling and maintaining appointment calendars.
• Prepare and organize customer letters and related documents.
• Keep accurate records of communications and files.
• Facilitate coordination between customers and internal departments.
• Provide administrative assistance to support day-to-day office activities.

Qualifications

• Strong verbal and written communication capabilities.
• Excellent organization skills and ability to handle multiple tasks simultaneously.
• Professional demeanor with a focus on customer satisfaction.
• Familiarity with basic computer operations, including Microsoft Office, email, and data entry.
• Capability to work both independently and as part of a team.
• Prior experience in customer service or administration is advantageous but not mandatory.