Community Director

Job Overview

The Community Director is accountable for managing the daily financial, administrative, marketing, leasing, and maintenance operations of a residential community to meet company performance standards. The role demands dedication to outstanding customer service, leadership that motivates staff, and ensuring operational efficiency while embodying company values.

Key Responsibilities

• Hire, train, and oversee onsite team members to meet property objectives and performance goals.
• Conduct ongoing staff training, performance evaluations, and disciplinary procedures when necessary.
• Promote a workplace culture of cooperation, enthusiasm, and professionalism.
• Supervise daily property tasks including leasing activities, marketing strategies, make-ready preparations, maintenance, and construction oversight.
• Perform regular property inspections alongside maintenance personnel to detect and resolve safety or repair issues.
• Ensure that maintenance activities, including preventive measures, are timely and effective.
• Monitor and approve subcontracted work to maintain quality standards.
• Prepare and track operating budgets, maintaining thorough financial logs related to expenditures and revenues.
• Maximize net operating income by managing costs prudently and optimizing revenue streams.
• Handle collection of rents and fees, pursue overdue balances, and initiate eviction proceedings consistent with company policy.
• Analyze financial reports, occupancy data, and variances to inform decision-making.
• Create and execute marketing and leasing plans aimed at achieving occupancy targets and resident retention.
• Address resident concerns including disputes, lease renewals, and maintenance requests with professionalism to promote tenant satisfaction and loyalty.
• Ensure compliance with Fair Housing laws and internal policies while maintaining organized documentation within property management software systems.
• Oversee invoice processing and timely submission to corporate office.

Qualifications and Skills

• Bachelor’s degree preferred or equivalent experience in a related field.
• Between three and five years of property management experience required.
• Certified Apartment Manager (CAM) accreditation is desirable.
• Experience using property management platforms like OneSite.
• Positive and motivational leadership style with excellent communication and listening skills.
• Ability to remain productive in a fast-paced and competitive context.
• Strong organizational abilities and ability to prioritize multiple tasks efficiently.
• High professionalism and confidentiality in all interactions.
• A commitment to building and maintaining a strong customer service culture within the community.

Additional Information

The duties described are not exhaustive and can be modified, added to, or removed by the company at any time without prior notice.