Customer Service Representative

Overview

Join Antique Closets as a Customer Service Representative based in Riyadh, Saudi Arabia, delivering excellent support and ensuring client satisfaction.

Role and Responsibilities

• Handle incoming calls and make outbound calls when necessary.
• Provide accurate information and respond effectively to customer inquiries about products and services.
• Manage complaints, track orders, and follow up on reports until resolution.
• Record and update customer data and notes using the CRM system.
• Professionally address dissatisfied customers and escalate issues when required.
• Adhere strictly to company policies, call scripts, and service quality standards.
• Meet performance indicators including customer satisfaction, call quality, and response times.
• Prepare reports and document all communications and actions related to customers.

Qualifications and Requirements

• Experience between one to three years in customer service or call centers.
• Strong communication, listening, and problem-solving abilities.
• Capability to work under pressure and manage high call volumes.
• Proficiency with CRM, ticketing systems, and call center software.
• Computer literacy including Microsoft Office applications.
• Fluent in Arabic; English proficiency is an advantage.
• Available to work shifts as scheduled.
• Maintain professional appearance and conduct.

Preferred Skills

• Persuasive skills and expertise in upselling.
• Experience in order tracking, shipments, and appointment coordination.
• Customer retention capabilities and handling dissatisfaction effectively.
• Basic knowledge of technical support and after-sales service.