Customer Success Manager

About Grow Nearby

Grow Nearby is an Inc. 5000 recognized agency based in Tampa, FL, specializing in the home services sector, including HVAC, Plumbing, and Garage Door industries. We are a rapidly scaling company committed to building strong client partnerships rather than simply handling tasks.

Job Overview

As a Customer Success Manager, you will take full ownership of a portfolio of client accounts from onboarding onward. You will be equipped with AI-driven tools and backed by an executive team to manage client relationships strategically and proactively in a growth-focused environment.

Work Schedule

• Work from home on Mondays and Fridays
• Work onsite in the Tampa office Tuesday through Thursday

Responsibilities

• Serve as the key strategic liaison for your assigned customers
• Lead client onboarding, alignment sessions, and develop long-term partnership strategies
• Establish and sustain trust with business owners and decision makers
• Communicate clearly, proactively, and with confidence to set expectations and guide performance discussions
• Take accountability for client retention and ensure their sustained success
• Anticipate potential issues and resolve challenges before they escalate
• Conduct high-level performance reviews and strategy discussions
• Identify and suggest business expansion opportunities consistent with client objectives
• Act as an internal advocate for clients while optimizing operational effectiveness
• Collaborate closely with SEO, PPC, website, and content teams to align with marketing strategies
• Ensure timely delivery of agreed projects and provide clear guidance to internal teams
• Exemplify exceptional communication and professionalism
• Contribute to process improvements and enhancing client experience
• Elevate team standards within Customer Success and maintain a positive, solution-focused attitude both internally and externally

Candidate Requirements

• Minimum 2 years’ experience in agency account management or customer success in a fast-paced environment
• Demonstrated ability to confidently engage executives and business owners in high-stakes conversations
• Strong skills in managing difficult discussions with professionalism and tact
• Preferred: Experience in marketing for home services sectors such as HVAC or roofing is a plus
• Preferred: Proven capability to manage a mid-to-large portfolio of clients effectively

Company Highlights

• Recognized for significant growth as an Inc. 5000 company
• Flexible hybrid work model supporting both remote and onsite collaboration
• Autonomy in role with minimal micromanagement
• Supportive culture that values work-life balance and professional respect

Success Metrics

Within six months, your clients will regard Grow Nearby not merely as a vendor but see you as a vital contributor to their business success. You will manage a thriving and stable client portfolio and take pride in positively impacting family-owned businesses nationwide.