Events Coordinator

About Accor

Accor is a global hospitality leader that embraces diversity and supports personal growth, offering a workplace where employees can find roles that resonate with their personalities. The company fosters continuous learning and encourages innovation, making it a vibrant environment for aspiring professionals eager to contribute to the future of hospitality.

Role Overview

We seek an energetic and detail-focused Events Coordinator to become part of our lively team at Novotel & Adagio Dubai Al Barsha Cluster, United Arab Emirates. The successful candidate will be instrumental in delivering extraordinary and well-coordinated events, collaborating closely with clients, vendors, and internal teams. The role involves organizing events ranging from intimate meetings to large-scale conferences, requiring strong planning and customer service skills in a multicultural setting.

Key Responsibilities

• Respond promptly and courteously to clients and vendors via phone and email within set timelines, ensuring a professional and welcoming communication style.
• Organize and manage all event logistics from the initial idea through to execution, including venue arrangements, catering, audio-visual setups, and managing guest accommodations.
• Conduct thorough site inspections and discuss event requirements with clients, offering tailored solutions to meet specific goals.
• Prepare detailed event proposals, contracts, and event orders with complete accuracy and clarity.
• Effectively manage event budgets, negotiate with suppliers, and keep expenses on track without compromising quality.
• Coordinate and relay all event information promptly to operational teams to guarantee smooth event execution.
• Keep comprehensive client records and event documentation for quick access and future reference.
• Welcome clients on arrival and maintain a supportive presence during events, resolving issues professionally and efficiently.
• Collect client feedback during and after events through surveys and follow-up calls to enhance service quality continually.
• Handle client complaints and disputes swiftly with solutions aligned to company policies.
• Manage event-related financial processes including invoice reconciliation, tracking payments, and timely financial reporting.
• Participate actively in pre-event meetings and team briefings to ensure cohesive event planning and execution.
• Seek out new business prospects and promote special offers to maximize sales opportunities.
• Maintain awareness of market trends through research on competitors and industry developments.
• Engage in ongoing professional development and training to stay abreast of best practices and enhance skills.

Candidate Profile and Qualifications

• Exceptional organizational abilities with the proven skill to handle multiple events simultaneously.
• Excellent communication skills, both written and verbal, able to engage professionally with diverse groups.
• Strong command of Microsoft Office applications including Word, Excel, and PowerPoint.
• Effective problem-solving and crisis management skills, demonstrating resilience and a solutions-focused attitude.
• A genuine passion for exceptional customer service and client satisfaction.
• High attention to detail and meticulousness in all event arrangements and documentation.
• Ability to perform under pressure and meet strict deadlines without sacrificing quality.
• Excellent interpersonal skills with a collaborative approach to teamwork.
• Proficiency in financial budget management, expense tracking, and cost optimization.
• Experienced in vendor and supplier negotiations and management.
• Familiarity with event management software and databases.
• Ability to multitask and adapt quickly to shifting priorities.

Experience and Education

• A minimum of two years of professional experience in event coordination, hospitality, or a related field.
• Demonstrated successful history of planning and executing a wide range of events.
• Proven skills in managing client relationships with a focus on satisfaction and retention.
• Educational background of high school diploma or equivalent is required; higher education in hospitality, business, or event management is preferred.

Language Skills

• Fluency in English both spoken and written is mandatory.
• Additional language skills, especially in Arabic or other languages prevalent in the UAE, are strongly advantageous.

Preferred Credentials and Experience

• Certification in event management or hospitality coordination.
• Experience working in multicultural or global environments.
• Knowledge of digital event management tools and marketing technologies.
• Capabilities in presentation and public speaking.
• Background in luxury hospitality or high-end event environments is a plus.