Front Office Manager

Overview

The Front Office Manager at E Spa International in Coimbatore is responsible for expert handling of customer interactions through inbound and outbound calls, promoting spa services, managing appointments and memberships, and ensuring an excellent customer experience at the front desk.

Key Responsibilities

• Manage inbound and outbound customer calls with professionalism.
• Explain various spa services, packages, membership options, and current promotions.
• Schedule, confirm, reschedule, or cancel appointments as needed.
• Follow up with prospective and existing customers to foster relationships.
• Convert inquiries into actual appointments and memberships.
• Maintain precise customer records in the CRM system.
• Meet daily and monthly targets for call volume and conversions.
• Welcome and assist customers warmly at the front desk.
• Oversee check-in and check-out procedures efficiently.
• Manage billing, payment processing, and invoice generation.
• Coordinate scheduling between customers and therapists.
• Address customer questions and resolve issues promptly.
• Ensure the reception area is clean and inviting.
• Actively promote spa services, products, and membership plans.

Skills and Qualifications

• Excellent verbal and written communication capabilities.
• Strong interpersonal and customer service skills.
• Proficiency in telecalling and converting sales leads.
• Basic proficiency with computer applications such as MS Office and CRM software.
• Ability to multitask and perform efficiently in a fast-paced setting.
• Demonstrates a professional appearance and positive demeanor.

Additional Information

For inquiries, contact Sindhiya HR at 8925419191.