General Manager - Operations

Role Summary

As General Manager of Operations at IKIGAI Motors AU based in Northcote, Victoria, you will oversee day-to-day activities across primary functions such as sales, workshop, and customer experience. Your leadership will establish clear performance rhythms including KPIs, weekly objectives, and process adherence, ensuring consistent operational excellence throughout the business.

Key Responsibilities

• Manage the daily operations of critical departments including sales, workshop, and customer service to achieve organizational goals.
• Implement and maintain performance measurement frameworks like KPIs along with weekly priority setting and enforce process discipline across teams.
• Enhance operational efficiency by improving customer conversion rates, reducing timelines, and optimizing customer communications.
• Coach leadership personnel, promoting consistency in standards and empowering teams.
• Quickly identify and resolve operational obstacles with composure to maintain smooth workflows.

Required Qualifications and Experience

• Demonstrable leadership experience in operations management, preferably within the automotive sector.
• Strong capabilities in execution and communication to effectively drive team performance and stakeholder engagement.
• Confidence in defining and enforcing KPIs and operational standards consistently across the organization.

Preferred Attributes

• Experience managing operations in high-volume or premium automotive environments.
• Proven background in enhancing customer experience standards.

Recruitment Process

• Submit your updated CV and your salary expectations as part of your application.
• Participate in a phone interview assessing your leadership approach and cultural fit.
• Attend an in-person interview focusing on execution capabilities and prioritization strategies.
• Receive a prompt offer should you meet the requirements and fit the role well.