Hostess

About the Company

Open Key Recruitment specializes in partnering with businesses to build efficient, people-oriented teams. They focus on understanding client culture, business goals, and growth strategies to place talent that contributes to sustainable success.

Role Overview

The Hostess position is a full-time, on-site role located in Riyadh, Saudi Arabia, with Open Key Recruitment's client. The individual will be tasked with greeting guests warmly, managing reservations, and coordinating seating arrangements to ensure smooth guest flow in dining or reception areas. Key duties involve answering phone inquiries, processing bookings, collaborating with service staff, and conveying clear information about wait times, menus, and services. Maintaining high customer service standards and providing support with front-of-house administrative tasks are essential responsibilities. Candidates must present themselves professionally, be punctual, and consistently prioritize guest hospitality and satisfaction.

Responsibilities

• Warmly welcome guests and manage their seating efficiently.
• Handle phone calls professionally for inquiries and reservations.
• Coordinate with service teams to maintain smooth flow in guest areas.
• Provide clear, accurate information regarding waiting periods, menus, and available services.
• Support front-of-house administrative activities as needed.

Requirements

• Excellent interpersonal abilities and a friendly, professional manner.
• Experience with reservation handling and guest seating management ensuring accuracy and efficiency.
• Clear and confident communication skills for responding to guest questions.
• Strong customer service aptitude, including conflict resolution and creating a welcoming atmosphere.
• Professional telephone etiquette to manage calls and guest requests effectively.
• Capability to work full-time on-site in Riyadh including evenings, weekends, and holidays as necessary.
• Background in hospitality or front-of-house roles is advantageous.
• Fluency in English is required; knowledge of additional languages is a plus.
• High reliability, good time management, and attention to detail.
• Proficiency in Arabic is mandatory.