Kitchen Supervisor - Multi-Brand Cloud Kitchen

About the Role

We operate a multi-brand cloud kitchen located in KPHB that caters to three brands via popular delivery platforms like Swiggy and Zomato. We're in need of a Kitchen Supervisor to manage daily shift operations on the kitchen floor, reporting directly to the Head of Operations. This role is hands-on, requiring active presence during shifts rather than desk work.

Responsibilities

• Oversee shift execution ensuring timely preparation, packaging, and dispatch of every order.
• Inspect outgoing order packaging for accuracy in items, portion sizes, proper sealing, and completeness.
• Conduct daily hygiene and cleanliness inspections across kitchen floor, storage, and staff.
• Perform daily inventory checks and manage raw material issuance; promptly report stock shortages to avoid production halts.
• Manage the kitchen team during shifts, monitoring attendance, enforcing discipline, and organizing break schedules.
• Adhere strictly to standard operating procedures set by Head of Operations; address deviations firmly.
• Immediately escalate any delays in orders, unavailability of items, or equipment malfunctions.
• Prepare brief end-of-shift reports via WhatsApp detailing order completion, issues faced, and stock status.

Candidate Profile

• Freshers are welcome; prior experience in cloud kitchens, quick service restaurants, or food production environments is beneficial but not mandatory.
• Must be sincere, punctual, and dependable with attendance — attendance reliability is paramount.
• Open to learning and undergoing training under the Head of Operations.
• Confident in communicating and maintaining team standards.
• Knowledge of food hygiene and safe handling practices or a willingness to learn them.
• Ability to work full night shifts ending at 3:30 AM.
• Comfortable using smartphones for managing order displays and communicating via WhatsApp.
• Fluent in Telugu and Hindi languages.
• Resides within reasonable commuting distance to KPHB; possession of a two-wheeler is preferred due to late working hours.

Important Notes

• This is a supervisory and coordination position, not a cook or chef role.
• Applicants unable to work night shifts should not apply.

Performance Evaluation

• Timeliness of order dispatches during shifts.
• Accuracy of order packing and reduction of customer complaints.
• Compliance with hygiene standards as per checklist.
• Accuracy in stock management.

Interview Process

The selection includes one interview round conducted at the KPHB kitchen facility.