Lead Client Coordinator

About the Role

This Lead Client Coordinator position, based in the United States, acts as the main liaison connecting clients, internal teams, and external vendors to guarantee successful project execution from initial planning through completion. The role blends project coordination with client relationship management, operational problem-solving, and process enhancement within a dynamic production environment.

The ideal candidate will convert client requirements into clear instructions, manage resources efficiently, and uphold excellence across multiple projects. Collaboration with cross-functional teams to tackle challenges, optimize workflows, and ensure smooth client solution delivery is essential.

Responsibilities

• Function as the primary daily contact for assigned clients, overseeing communication, project updates, issue resolution, and requests.
• Manage projects from estimation to completion, including setup, resource distribution, progress monitoring, and invoicing.
• Participate in client meetings covering production methods, scheduling, capacity planning, and requirements.
• Transform client needs into precise technical directives for internal teams, ensuring consistent alignment during project execution.
• Collaborate with clients and internal stakeholders to address project obstacles and sustain high-quality outputs.
• Track project specifics, change orders, and rework details to facilitate accurate billing.
• Maintain precise records of client, project, and financial data within appropriate systems.
• Support new client onboarding and integration by engaging in planning and transition activities.
• Lead or contribute to initiatives aimed at process, workflow, efficiency, quality, and delivery improvements.
• Respond promptly to client inquiries about project status, reports, concerns, and information needs.
• Assist with resolving customer complaints and supporting quality assurance tasks as necessary.
• Build and nurture strong partnerships with internal teams, external partners, and client representatives.
• Carry out additional duties as assigned.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Project Management, or a related field preferred; an advanced degree like an MBA is advantageous.
• At least 5 years of experience in project coordination or a comparable combination of education and relevant experience.
• Proven experience managing client-focused projects throughout their lifecycle.
• Solid understanding of project management concepts, workflows, timelines, and resource allocation.
• Exceptional oral and written communication skills, including analytical capabilities and clear presentation of solutions.
• Strong skills in problem-solving, analysis, prioritization, and organization.
• Proficiency in Microsoft Office Suite, Outlook, internet tools, and business management platforms.
• Competence in handling budgets, documentation, reporting, and operational details.
• Excellent interpersonal skills to influence and collaborate with clients, colleagues, and senior leaders.
• Ability to work effectively both independently and collaboratively within teams.
• Meticulous attention to detail with the discipline to meet deadlines and commitments reliably.
• Willingness to travel locally, nationally, or internationally on occasion.

Perks and Benefits

• Competitive annual salary ranging approximately from 60000 to 70000 USD, influenced by location, experience, skills, and qualifications.
• Opportunity to work entirely remotely from qualifying U.S. locations.
• Comprehensive healthcare including medical, prescription, dental, and vision coverage.
• Basic and supplemental life insurance plans.
• Short-term and long-term disability insurance coverage.
• Options for flexible spending or health savings accounts.
• 401(k) retirement savings program.
• A collaborative, global, and technologically advanced work environment.
• Potential for career advancement within a growing organization.

Additional Information

This role is advertised on behalf of a partner company responsible for managing applications and subsequent hiring procedures. The hiring process uses AI to evaluate candidates objectively and quickly, providing the partner company with a shortlist of the most suitable applicants. Final hiring decisions are conducted internally by the partner company.

Applicants' personal data is processed in line with applicable data protection laws, enabling recruitment evaluation and information sharing with the employer. The use of AI tools aids application review but does not replace human judgment, and final decisions are made by people.