Lead Product Manager

Role summary

The Lead Product Manager serves as the main customer-facing owner for a clearly defined functional area. This person is responsible for shaping the full requirement lifecycle, from initial understanding and refinement through tracking, delivery follow-up, and validation across the value stream.

In this position, you will operate as a senior Epic Owner, making sure customer needs are understood accurately, questioned where appropriate, and turned into practical requirements that can be delivered effectively with global teams. You will combine customer engagement, solution awareness, and coordination strength to represent the value stream to the customer while partnering closely with Squad Tech Leads to support reliable, high-quality delivery that matches business goals and studio commitments.

Customer engagement and requirement leadership

• Serve as the primary contact for customer stakeholders within the assigned value stream and build a strong understanding of business priorities, constraints, and expectations.
• Collect, clarify, and continuously improve requirements so they are well organized, validated when needed, and realistic from a delivery standpoint.
• Act as the voice of the customer inside the value stream and ensure that it shapes scope decisions, prioritization, and delivery choices.
• Look for opportunities to improve, broaden, or optimize the scope using customer needs and Amadeus capabilities.
• Lead stakeholder conversations until requirements are clear, agreed upon, and ready for action.

End-to-end scope ownership and delivery coordination

• Own the scope of the value stream from requirement definition through implementation follow-up, validation, and delivery monitoring.
• Keep customer expectations aligned with squad execution by working in close coordination with global teams.
• Maintain full transparency on priorities, progress, risks, issues, dependencies, and mitigation actions across the value stream.
• Guide the order and sequencing of requirements so they support business objectives, delivery promises, and program milestones.
• Confirm that delivered solutions provide the intended functional results and business value.

Dependency management and solution alignment

• Spot and manage dependencies that affect the value stream across squads and other contributors.
• Work with Squad Tech Leads and Architects to secure timely decisions and remove blockers tied to dependencies.
• Assess delivery risks early and put mitigation plans in place to help ensure successful outcomes.
• Make sure solutions stay consistent, scalable, and aligned with the broader product and business direction.

Functional consulting and solution contribution

• Bring functional expertise to the value stream and contribute recommendations alongside Architects.
• Help define functional behavior and implementation considerations.
• Support analysis and resolution of delivery issues and defects.
• Ensure solutions are workable, maintainable, and aligned with customer expectations.

Collaboration and ways of working

• Partner closely with global delivery teams to keep customer expectations and execution aligned.
• Build effective working relationships between the Jeddah and Bangalore teams.
• Communicate status updates, risks, dependencies, and key decisions clearly and consistently.
• Encourage collaborative, transparent, and outcome-focused ways of working.

Requirements

• A university degree in Engineering, Computer Science, Business, or a related field.
• Strong ability to work with customers and convert business needs into structured, actionable requirements.
• Experience handling complex scopes and coordinating multiple contributors across teams.
• Capability to question requirements constructively and create alignment among stakeholders.
• Solid understanding of digital product delivery and agile collaboration approaches.
• Excellent communication, stakeholder management, and relationship-building skills.
• Experience in airline, travel technology, or aviation environments is an advantage.
• Fluency in English is mandatory; Arabic is preferred.

Perks and benefits

• Meaningful work with a mission tied to the future of travel.
• A genuinely global organization with international people, processes, and culture.
• Ongoing learning opportunities through training, formal development, and day-to-day collaboration.
• A supportive workplace that values both career growth and personal well-being.
• Competitive compensation and rewards, including salary, bonus, caregiving benefits, and health benefits.
• Flexible working arrangements to help employees work in the way that suits them best.
• An inclusive environment focused on belonging and fair treatment.
• Stable and trustworthy company culture built on reliability in relationships with customers, partners, and employees.

Diversity, inclusion, and recruitment safety

Amadeus is committed to equal opportunity and inclusive hiring. Qualified candidates are considered regardless of gender, race, ethnicity, sexual orientation, age, beliefs, disability, or other legally protected characteristics.

The company also warns applicants about recruitment fraud. Amadeus does not charge fees, request payment, or ask for financial information during hiring. Legitimate communication comes only through official Amadeus channels, including its careers website. Any payment request or contact through unofficial platforms such as WhatsApp or Telegram should be treated as suspicious.