Product Manager

About Oula

Oula Health is a venture-backed, midwifery-led healthcare company focused on transforming maternity and gynecological care. Since launching in 2021, Oula has expanded services across Preconception, Pregnancy, Postpartum, and Gynecology care with a mission rooted in improving patient outcomes through fewer cesarean sections and higher VBAC success rates. Currently operating four clinics in the tri-state area, Oula plans to open three additional clinics by 2026 while partnering with major health systems like Mount Sinai, Stamford Health, and Novant Health to integrate midwifery and OB-GYN models within their networks.

Role Overview

This full-time Product Manager role, reporting to the VP of Central Operations, is responsible for owning and advancing Oula's core clinical technology stack, including the Electronic Health Record (EHR), patient portal, and care management platform. Acting as both technical expert and operational liaison, this position bridges product development, clinical operations, and health system collaboration to ensure seamless EHR integration and support. Located remotely with a preference for New York, Chicago, or Charlotte, the role requires frequent coordination with clinical teams and health system partners.

Key Responsibilities

• Manage daily operations of EHR systems including Athena and Epic, overseeing clinical templates, order sets, lab configurations, payer connectivity, and access for clinical and operational staff.
• Lead integration projects with health systems, ensuring effective FHIR/HL7 data exchanges and adherence to go-live schedules.
• Maintain system configurations as new markets launch and workflows evolve, collaborating closely with IT for infrastructure needs but leading clinical systems management.
• Streamline bug reporting and resolution processes in coordination with Market Operations and Engineering teams, improving communication and prioritization workflows.
• Create comprehensive launch toolkits and training materials to prepare clinic teams for new feature rollouts, coordinating cross-functional efforts for smooth deployments.
• Develop and maintain the clinical systems standard operating procedures (SOP) to establish repeatable, well-documented processes for new market setups.
• Build educational onboarding content for clinic managers and staff focused on EHR operations and workflows.
• Drive efforts to ensure consistency in feature availability across all markets, supporting standardized patient and clinician experiences.
• Design and maintain dashboards and quarterly reports to monitor feature adoption, issue resolution, and platform performance for stakeholders.
• Ensure robust data infrastructure supports impact measurement for every feature deployment.

Qualifications & Experience

• Minimum 3 years experience in product operations, technical program management, or similar roles, preferably in digital health or service-oriented companies.
• Strong analytical and problem-solving skills with a proactive, action-oriented mindset comfortable with ambiguity.
• Experience navigating complex stakeholder environments and driving projects with aggressive deadlines, including client or health system-facing engagements.
• Adept at communicating across technical and non-technical audiences; capable of authoring bug tickets, SOPs, and launch plans that are practical and followed.
• Hands-on experience with EHR configuration and system integration is highly desirable.
• Basic analytical skills for data dashboard construction and pattern identification, though not necessarily requiring expert SQL proficiency.

Success Milestones

• Within 90 days: Conduct a thorough audit of Athena configurations, identify gaps with remediation plans, optimize bug triage processes, and establish strong relationships with health system partners preparing for Epic integration.
• Within 6 months: Implement repeatable systems and product launch checklists for new markets, improve bug resolution turnaround, and ensure clinic readiness for feature releases.
• Within 1 year: Build a comprehensive SOP library, stabilize clinical system configurations, successfully onboard at least one new health system EHR environment, and establish reliable support structures within product and operations teams.

Compensation and Benefits

• Salary range: $110,000 to $140,000 annually, dependent on experience and location.
• Equity options aligned with level.
• Remote-flexible with occasional travel to clinics and health system partners in New York/New Jersey/Connecticut, Chicago, or Charlotte.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Generous paid time off.

Equal Opportunity Employer Statement

Oula values diversity and encourages applications from candidates of varied backgrounds, emphasizing inclusivity across gender, race, ethnicity, sexual orientation, veteran status, and disability. Applicants who do not meet every stated requirement but possess strong potential are welcomed, especially when conveyed through a personalized cover letter.