Receptionist

Overview

Sweet County Delights Pvt. Ltd. seeks a skilled, organized, and customer-oriented Receptionist to efficiently manage the front desk, greet visitors, facilitate communication, and assist with administrative tasks within a fast-paced FMCG manufacturing setting.

Key Duties

• Greet and assist visitors, clients, suppliers, and job candidates courteously.
• Maintain a tidy and welcoming reception area.
• Manage visitor logs and issue visitor passes accurately.
• Handle incoming and outgoing phone calls professionally, rerouting them to appropriate departments swiftly.
• Manage official email inquiries through screening and forwarding.
• Organize appointments and meetings for management, notify staff of visitor arrivals, and prepare meeting spaces with necessary refreshments.
• Assist HR with scheduling interviews, coordinating candidates, managing joining formalities, and keeping interview attendance records.
• Oversee office supplies inventory and initiate purchase requests as needed.
• Coordinate cleaning, maintenance, and security teams effectively.
• Manage courier services by receiving, dispatching shipments, and maintaining courier documentation.
• Ensure accurate record-keeping for visitors, meetings, and administrative activities while maintaining confidentiality of company data.
• Comply with company policies, safety protocols, and privacy standards.

Qualifications and Skills

• Strong verbal and written communication abilities.
• Proficiency in MS Office applications including Word, Excel, and Outlook.
• Professional demeanor with a positive and approachable attitude.
• Excellent interpersonal, customer service, and multitasking skills.
• Capability to work under pressure and juggle multiple priorities effectively.
• Basic knowledge of office administration and documentation practices.

Experience

Previous experience as a Receptionist, Front Office Executive, or Administrator is preferred, ideally within FMCG, manufacturing, or factory environments. Familiarity with visitor management systems and office coordination is a plus.

Performance Metrics

• Visitor registrations maintained with 100% accuracy.
• Phone calls answered within three rings consistently.
• Efficient coordination of interviews and meetings.
• Precise upkeep of office documentation and records.
• Prompt dispatch and receipt of courier parcels.
• Maintaining high standards of customer service and communication.
• Effective collaboration with internal teams and departments.