Relationship Executive

About the Company

We are a premier organizer of international B2B exhibitions, facilitating connections among buyers, exhibitors, and professionals across various industries to foster valuable business opportunities. Our platforms emphasize networking, knowledge exchange, and business development.

Role Overview

The Relationship Executive will play a crucial role in supporting our Buyer Programme by recruiting and engaging qualified buyers and trade delegations. This position involves nurturing buyer relationships and coordinating business matchmaking between buyers and exhibitors, ensuring a smooth and successful event experience.

Key Responsibilities

• Identify and recruit qualified buyers who align with the sourcing goals of the assigned exhibitions.
• Develop and maintain a robust buyer pipeline utilizing research, industry databases, referrals, associations, professional networks, and direct outreach.
• Evaluate buyers’ purchasing authority, sourcing needs, and business relevance.
• Manage all buyer-related processes including invitations, registration, confirmations, attendance tracking, and post-event engagement.
• Establish lasting relationships with buyers to promote their continued participation in future events.
• Recruit and manage local and international trade delegations, government agencies, industry associations, and business groups.
• Cultivate solid partnerships with delegation leaders and industry organizations to facilitate event participation.
• Organize and oversee business meetings between buyers and exhibitors, aligning with buyers’ sourcing requirements and exhibitors’ capabilities.
• Support onsite event activities such as buyer registration, hosted buyer programs, VIP hospitality, and business matchmaking.
• Prepare invoices and monitor payment status as necessary.
• Analyze event outcomes and recommend initiatives to enhance buyer retention.

Candidate Requirements

• Diploma or Bachelor's degree in Business, Marketing, Events Management, Hospitality, Communications, or related fields.
• 1 to 2 years of experience in customer relationship management, events, exhibitions, hospitality, account management, or sales support.
• Excellent interpersonal and communication capabilities to build rapport with diverse business professionals.
• Detail-oriented and highly organized, with an ability to handle multiple concurrent priorities.
• Customer-centric, proactive mindset, and solution-oriented approach.
• Proficiency in Microsoft Office and aptitude to quickly learn internal CRM systems.
• Ability to work effectively in a fast-paced environment and support events outside standard hours when required.

Employee Wellbeing and Benefits

We champion a balanced work-life environment and offer flexible work arrangements to support individual needs. Employee benefits include:

• Medical inpatient and outpatient insurance covering healthcare needs.
• Life assurance policies for financial security.
• Flexible benefits plan offering a variety of services and products.
• Access to learning and development resources to support career growth.

Additional Information

Our organization focuses on growing businesses, communities, and organizations by enhancing face-to-face events with digital data solutions across 400+ events in 22 countries and 43 sectors. We commit to an inclusive workplace where talent thrives and where employees can make meaningful impacts. We provide location-specific benefits to support our team members' wellbeing and success.