Retail Sales Associate

About PUMA and Our Values

PUMA is a global leader in sportswear, including footwear, apparel, and accessories, operating in over 120 countries with approximately 22,000 employees globally. Our culture embraces SPEED & SPIRIT through core principles that motivate us to be driven in performance, vibrant in our sporting legacy, united in team spirit, and authentic in expressing individual talents.

Role Overview

As a Retail Sales Associate, you'll deliver outstanding customer service aligned with PUMA's values and established service standards. Your efforts will directly impact sales targets, key performance indicators, and profitability goals. You'll handle sales transactions efficiently at the checkout and maintain store cleanliness and order following PUMA's visual merchandising guidelines.

Key Responsibilities

• Provide excellent customer service consistently on the sales floor in line with company values and service standards.
• Achieve or exceed sales, KPI, and profitability objectives through effective customer engagement.
• Ensure prompt, accurate, and secure processing of sales transactions at checkout.
• Maintain cleanliness, organization, and adherence to visual merchandising standards within the store.
• Manage incoming and outgoing merchandise effectively.
• Identify and communicate opportunities to optimize stock movement to the team.
• Contribute as a team member in full-time, part-time, or minor employment roles.

Candidate Profile

• Some prior sales experience, preferably within a dynamic retail environment.
• Genuine enthusiasm for the PUMA brand.
• Customer-oriented, dependable, and friendly demeanor.
• Strong team collaboration skills.
• Excellent communication abilities.
• Quick learner with basic computer literacy, including familiarity with MS Office applications.

Employee Benefits at PUMA Retail Germany

• 34 vacation days per year (equivalent to 5.5 weeks) plus 6 additional paid days off for full-time employees.
• Holiday bonus and annual special payment.
• Permanent employment contract after two years of retail experience.
• Reimbursement of public transportation costs (job ticket).
• Flexible working hours with a flextime account.
• Employee discounts in stores and online, extendable to friends and family.
• Access to online and offline workshops and training sessions led by certified PUMA trainers.
• Online language courses through Busuu.
• Bike leasing offers via BusinessBike.

Diversity, Equity and Inclusion

PUMA is committed to equal opportunity for all applicants regardless of race, color, religion, nationality, gender identity, sexual orientation, age, or disability. We maintain a strict policy against harassment and discrimination. Our hiring decisions are made by real people with fairness and accountability, without reliance on automated selection or AI decision-making tools. Any AI tools used assist only with administrative tasks like interview scheduling and do not influence hiring outcomes. PUMA fosters an inclusive and welcoming environment where all individuals are encouraged to participate authentically.