Sales Associate

About the Role

The Sales Associate position at Al Ahli Club focuses on delivering an outstanding customer experience in the club's retail stores by offering excellent service, promoting official merchandise, and ensuring the store environment meets high standards. This role is key in embodying the club's values, strengthening fan engagement through shopping interactions, and supporting overall sales growth.

Primary Responsibilities

• Welcome customers warmly and assist them with professionalism and friendliness.
• Identify customer needs to suggest appropriate products and encourage additional purchases when suitable.
• Meet personal and store-wide sales goals to drive commercial success.
• Handle sales transactions correctly using the POS system.
• Help receive, unpack, and arrange new inventory for display.
• Maintain adequate stock levels and ensure merchandise presentation on the sales floor is optimal.
• Participate in stocktaking and manage inventory logistics.
• Display products consistent with club and branding guidelines.
• Keep the store clean, organized, and visually appealing at all times.
• Update promotional materials and signage regularly.
• Represent Al Ahli Club professionally, exhibiting enthusiasm and passion.
• Engage effectively with fans and customers to enrich their shopping experience and strengthen club loyalty.
• Provide accurate information regarding products, promotions, and club activities.
• Collaborate closely with fellow sales associates and management to ensure smooth daily operations.
• Support teammates during busy periods to meet customer needs promptly.
• Offer feedback and suggestions aimed at enhancing store performance and customer satisfaction.

Qualifications

• Completion of high school or equivalent educational level.
• Additional diploma or degree in Business, Marketing, Retail, or related areas is beneficial.
• Preferred 1 to 4 years of experience in retail or customer service roles.
• Experience in sports retail, apparel, or fast-moving consumer goods sectors is an advantage.
• Proven capability to deliver outstanding customer service.

Required Skills

• Basic proficiency in POS systems and cash handling procedures.
• Knowledge of inventory control and visual merchandising standards.
• Understanding of Key Performance Indicators (KPIs) is a plus.
• Strong communication and interpersonal skills.
• A positive, motivated approach combined with a passion for sports and the club brand.
• Ability to work effectively in a team environment.
• Capable of maintaining performance under pressure during peak sales times.
• Fluency in both Arabic and English languages.