Technical Support Executive

Job Overview

ITMCORE is seeking a Technical Support Executive focused on delivering both technical and functional assistance for Hospital Management Information Systems (HMIS). The role involves aiding hospital personnel in troubleshooting software difficulties, configuring various system modules, conducting training, and ensuring seamless daily operation of the hospital software.

Primary Responsibilities

• Offer first-level technical support to a diverse group of hospital staff including doctors, nurses, receptionists, pharmacists, laboratory technicians, and administrators.
• Address and resolve user issues through multiple communication channels such as phone, email, WhatsApp, remote desktop access, or in-person visits.
• Manage software-related complaints, service requests, and maintain detailed support tickets adhering to Service Level Agreements (SLAs).
• Provide module-specific support across HMIS functional areas including Patient Registration (OPD/IPD), Appointment Scheduling, Billing and Cash Counter, Pharmacy, Laboratory, Radiology, Nursing Station, Doctor Dashboard, Ward and OT Management, Inventory, Blood Bank, Accounts, Management Information System (MIS) Reports, Insurance/Third Party Administrator (TPA), NABH Documentation, ABHA Integration, and ABDM Services.

Candidate Profile

The ideal candidate will demonstrate effective communication abilities, strong problem-solving skills, and a basic understanding of hospital workflows to support optimized software use.

Compensation

The position offers a monthly remuneration between INR 7000 and 12000.