Visual Merchandiser

Role overview

This is a full-time in-store commercial ladieswear position within ZARA, based in Sheffield, England. The role reports into the Commercial Manager / Department Manager and focuses on creating strong product presentation, supporting store performance, and maintaining excellent customer experience.

Merchandising and commercial display

• Manage store merchandising in line with company visual standards and guidelines.
• Showcase new collections and product launches in an effective and appealing way.
• Support the Commercial Manager in developing and implementing creative visual concepts across the store.
• Use store fixtures, mannequins, tables, wall displays, layouts, and furniture appropriately to strengthen presentation.
• Plan commercial and visual activities on a daily, weekly, and seasonal basis, including special trading days.
• Review daily, weekly, and monthly commercial reports and money mapping data to adjust product placement and react to sales trends.
• Stay current on in-store product availability, including footwear, accessories, and fragrances.
• Monitor fashion trends and share observations on competitor activity.

Store operations

• Work closely with the Operational Manager to ensure digital devices are used correctly and consistently.
• Track stock levels and update the Commercial Manager on product requirements.
• Support all product-related processes, including warehouse activity, orders, and reporting.

Training and development

• Take part in the training and development of commercial team members.
• Assist the Commercial Manager in onboarding and training new starters.

Customer service

• Help deliver a high standard of customer satisfaction in store.
• Resolve customer questions and know when to escalate issues to senior management.
• Support customer service by sharing product knowledge, awareness of new arrivals and bestsellers, and suggesting suitable alternatives using the store’s services and technology.

Health, safety and sustainability

• Maintain strong housekeeping standards across all store areas and report accidents to senior management when needed.
• Stay alert to workplace risks affecting both staff and customers and follow safe working practices and company procedures.
• Follow the company Health & Safety Policy at all times.
• Act as an ambassador for the company’s sustainability initiative and support efforts to find innovative, cost-effective ways to improve sustainability.

Experience and qualifications

• Prior experience in fashion retail is required.
• Awareness of the market, commercial activity, and competitors is important.
• A strong eye for visuals and creative thinking are needed.

Skills and working style

• Self-driven, proactive, and willing to take initiative for personal growth.
• Able to lead by example while motivating and developing others.
• Strong time management, organisation, and delegation skills.
• Capable of identifying issues and solving problems with initiative.
• Good interpersonal skills and a mentoring approach.
• Professional under pressure with a consistently positive, customer-focused attitude.
• Clear verbal and written communication skills.
• Strong numerical and analytical ability.

Additional information

• This job summary is intended to help explain the role and support the recruitment process. It is not a complete list of duties, and additional responsibilities may be assigned.
• The employer is an equal opportunities organisation and is committed to diversity and multiculturalism.
• The workforce includes people from many different cultures, backgrounds, and experiences, with diversity across race, gender, gender identity and expression, ethnicity, age, education, socioeconomic background, disability, religion, and sexual orientation.
• The company promotes inclusion and acceptance as a core part of its culture.