Admin Support

Role overview

This is a highly supervised administrative support role that involves following set procedures to complete repetitive clerical tasks. Work may include filing and coding documents in alphabetical records, posting simple account entries, opening mail, calculating and recording charges to department accounts, and using basic office tools such as a photocopier, fax machine, multi-line phone/voicemail system, and mailing equipment. The role requires very limited subject-matter knowledge, but good judgment is needed to choose the correct procedure for each task.

Location and schedule

The position is based in-office at 820 North French Street, Wilmington, DE 19801. Working hours are Monday through Friday, 8:00 AM to 4:30 PM.

Compensation and benefits

Pay is $17.00 per hour, along with $630 per month contributed toward medical health insurance. The role also offers monthly bonus potential.

• 11 paid holidays
• 401(k) and 401(k) matching
• AD&D insurance
• Dental, disability, health, life, and vision insurance
• Employee assistance program
• Paid sick time and paid time off
• Paid training
• Referral program

Key duties

Responsibilities include preparing and submitting wage garnishment paperwork, collecting supporting legal documents, confirming payment arrangements, notifying debtors when payments are returned for insufficient funds, and preparing consolidation or legal referral paperwork. The role also involves reviewing accounts, setting follow-up contact dates, preparing weekly and monthly reports for management, and making outbound or inbound calls as needed. Other duties may be assigned depending on business needs.

Security and confidentiality

Employees are expected to protect both information and physical security at all times. This includes using strong passwords, not writing them down or storing them where others can access them, locking sessions when away from the desk, securing sensitive paperwork, never sharing usernames or passwords, and preventing or reporting any unauthorized entry into the facility. All IT policies and procedures for system accounts and equipment must be followed, and any security violation must be reported immediately to management.

Qualifications

A high school diploma or GED is required. Collection experience is preferred. The role also requires a working understanding of modern office procedures, methods, and computer equipment; strong communication and customer service skills; solid organization and attention to detail; the ability to follow rules, regulations, laws, and procedures related to debt collection; the ability to work independently; and the skill to handle recurring issues effectively. Candidates must pass the FDCPA test and be approved to work on the contract according to client requirements, state licensing rules, and the background check process.

Clearance and licensing

As a federal contractor, this position requires U.S. citizenship and a security clearance for access to classified information. The background investigation is handled by the Office of Personnel Management after a conditional offer is accepted and reviews employment, education, residences, references, criminal history, and credit, among other factors. Honesty, candor, and thoroughness are especially important. In rare cases, non-U.S. citizens with highly specialized skills and experience may also be considered. The position must also meet collector licensing eligibility in certain states; the company will submit and maintain the required individual collector licenses on the employee’s behalf.

Working conditions

Physical presence at the workplace is essential. The job regularly requires speaking and hearing, and the work environment is usually moderately noisy. Vision requirements include close, distance, color, and peripheral vision, as well as the ability to adjust focus. The role frequently involves using hands and fingers to handle objects, tools, or controls, and may occasionally require standing, walking, sitting, reaching, and lifting or moving up to 10 pounds.

Additional notice

This job summary outlines key essential functions but is not a complete list of every duty that may be assigned. Management may change or reassign responsibilities at any time. Employment is at-will and does not create a contract. The employer is an Equal Opportunity Employer and considers all qualified applicants without regard to protected characteristics under applicable law.