Agent, Restaurant Reservations

Overview

Atlantis, The Palm, part of Kerzner International and a distinguished leader in luxury hospitality, is a premier resort located on the Palm Island crescent in Dubai. The resort boasts 1,544 rooms, suites, and signature suites inspired by the sea, alongside world-class dining featuring acclaimed celebrity chefs and Michelin-starred restaurants. Guests experience unique attractions such as the world's largest waterpark, an aquarium housing 65,000 marine animals, and Dolphin Bay's resident Indo-Pacific dolphins. The resort's team comprises over 6,000 employees from 129 nationalities, fostering an inclusive culture that promotes career growth and wellbeing.

Role Description

The position of Agent, Restaurant Reservations requires excellent communication skills to engage with guests over the phone, delivering exceptional hospitality service. Key responsibilities include promptly addressing guest inquiries and correspondence, assisting with report preparation, supporting team operations, handling reservations, answering customer queries, troubleshooting issues, and resolving complaints related to Atlantis Dubai's services.

Candidate Profile

Applicants should have prior experience in call centers or customer-facing roles such as front office, guest relations, club lounge, or hotel reservations. The ideal candidate maintains impeccable personal presentation, demonstrates patience, upholds a positive attitude, pays meticulous attention to detail, and is committed to exceptional customer service. Proficiency with computer systems, particularly Opera, and fluency in English are mandatory. Preference is given to speakers of Russian, Arabic, Chinese, or French due to guest demographics.

Benefits and Opportunities

This role offers a competitive, tax-free salary paid in UAE Dirhams (AED) along with numerous benefits, including generous food and beverage discounts, preferred rates across Kerzner properties worldwide, comprehensive health and dental insurance, annual home flights, life insurance, incentive programs, and various wellness and social initiatives. Employees have access to world-class training, career advancement, and internal mobility within the Kerzner portfolio, making it an excellent opportunity for those seeking a rewarding and long-term career in luxury hospitality.