Assistant Manager

Company Overview

Join a hotel environment that values individuality, teamwork, and service excellence. In this role, you’ll help shape memorable guest experiences while being supported to grow your potential and contribute ideas that strengthen the service culture.

Role Summary

The position focuses on leading and supporting the Front Office operation, including reception, portering, and night audit activities. The aim is to uphold a premium, personalised guest experience and maintain the property’s reputation for luxury service.

What You’ll Do

• Support day-to-day Front Office operations and look for practical ways to improve service delivery and internal processes.
• Oversee guest check-ins and check-outs, ensuring room allocation and arrival/departure procedures are handled smoothly and with a guest-first approach.
• Coach, train, and guide Front Office staff through induction, skills development, and ongoing support.
• Use the Front Office system accurately and produce reliable operational reports when needed.
• Keep the team informed about updated policies, room rates, and general hotel information.
• Help maintain property safety and security, and act as Manager on Duty when required, including handling fire and emergency procedures.
• Follow strict processes for cash, credit, cheque handling, banking, key control, and guest confidentiality.
• Carry out reception and Front Office duties, and assist with night audit, housekeeping, and food and beverage tasks when needed.
• Serve alcohol on certain shifts where required.
• Participate in Front Office and hotel meetings and contribute to departmental planning.
• Support tasks such as ordering, rostering, performance reviews, and team work allocation.
• Assist with lobby services such as car parking and portering to keep guest movement efficient.
• Work closely with Maintenance to ensure requests are resolved quickly with guest needs as the priority.
• Coordinate with other departments alongside management to keep operations aligned.
• Help prepare monthly Front Office reports and comment on key performance indicators.
• Monitor public areas to ensure they remain tidy and well presented.
• Maintain close communication with Reservations to support correct room allocation and revenue optimisation.
• Follow emergency communication procedures and complete any other reasonable task assigned by management.

Candidate Profile

This role is suited to someone with a strong background in luxury hospitality, a sharp eye for detail, and the ability to build trust across all levels. You should be comfortable leading a team, maintaining high service standards, and working in a fast-paced front office environment.

Experience and Skills

You should bring at least 6 months of experience in a 5-star luxury property with more than 80 rooms. Experience using Opera is required. A strong service mindset, excellent listening and negotiation ability, and confident written and verbal communication are important. You should also be organised, professional in presentation, and capable of mentoring and developing team members.

Licences and Certifications

Current LCQ, General Manager’s Certificate, First Aid Certificate, and a full driver’s licence are preferred.

Benefits

• Competitive pay along with daily staff meals, a dry-cleaned uniform, laundry allowance, and anniversary stays with food and beverage credit.
• Access to training, development, and support through leadership programmes.
• Discounts on hotel stays, dining, beverages, and spa services across the wider network for you, friends, and family.
• Opportunity to work in a respected hotel known for exceptional guest service.
• Recognition programmes, rewards, and awards for strong performance.
• Career growth opportunities within the broader organisation, including worldwide progression.
• Referral incentive for introducing friends.
• Friendly, supportive workplace culture.
• Employee assistance, well-being and mental health support, plus progressive parental leave and inclusive policies.
• Social events and community involvement initiatives throughout the year.

Diversity and Inclusion

The employer is committed to an inclusive workplace and welcomes diverse talent. Reasonable adjustments are available during the recruitment process if needed.

Working Conditions

This is a guaranteed 40-hour-per-week role with a starting wage of $32.34 per hour.