Assistant Store Manager

About Majid Al Futtaim

Majid Al Futtaim Holding is a prominent developer and operator of shopping malls, retail outlets, communities, and entertainment venues across the Middle East, North Africa, and Central Asia. With a workforce exceeding 43,000 employees and annual revenues above US$11 billion, the company operates in 18 countries. Notable brands under its umbrella include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas. They are committed to creating memorable experiences for all customers daily.

Role Overview

The Assistant Store Manager position supports the Store Manager in overseeing all daily store activities, focusing on meeting sales objectives, developing and managing the store staff, enhancing profitability, ensuring the brand and company’s image is upheld, maintaining operational compliance, and delivering outstanding customer service. This role acts as the deputy in the Store Manager's absence, managing store operations and workforce aligned with Majid Al Futtaim Lifestyle’s business goals.

Key Responsibilities

• Lead the team to deliver exceptional customer service by understanding brand experience standards, identifying individual customer needs, and staying informed of current trends and competitors.
• Motivate the store team to consistently provide high levels of customer service.
• Establish and maintain collaborative relationships with support departments, providing them with relevant feedback to Marketing, Buying, and Planning teams.
• Proactively drive sales and business improvements by monitoring and pursuing key performance indicators.
• Manage the implementation of sales promotions and brand activities, ensuring communication with relevant support teams to maximize sales impact.
• Facilitate seamless coordination with Buying and Planning departments to optimize sales opportunities.
• Ensure uninterrupted store operations during the Store Manager's absence and promptly address any operational disruptions.
• Enforce adherence to company policies and guidelines to reduce stock loss and damage.

Qualifications and Experience

• Minimum education: Diploma or High School Certificate.
• A qualification related to retail is preferable but not mandatory.
• At least 4 to 5 years of relevant industry experience.
• Strong managerial skills.

What We Offer

• An opportunity to be part of a company with a 27-year heritage as a regional market leader focused on creating joyful and memorable experiences.
• A welcoming and positive work environment with colleagues who are passionate about their roles and future growth.
• A diverse team of over 50,000 talented employees, all adhering to the company’s Leadership Model.