Associate Customer Service Manager
Bilaspur, Chhattisgarh, India · Tempo pieno
Sii il primo a candidarti
- Esperienza
- 2–5 anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 2 messaggi fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Qualsiasi laureato
- Requisiti di ammissibilità
- Graduates with 2 to 5 years of relevant experience in banking or an allied business function can apply.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
Role overview
The Associate Customer Service Manager role in Rural Banking focuses on running and strengthening retail banking operations for a branch. The position is responsible for handling customer service, branch administration, and operational resources in a way that is cost-conscious and enabled by technology. It also serves as the main custodian of Rural Banking documents for the branch and supports Rural and semi-urban retail products. A key part of the job is to maintain the customer lifecycle smoothly, address customer requests promptly, and ensure a high standard of service.
Key responsibilities
- Manage the branch’s daily operations and administration while following the bank’s policies and procedures without exception.
- Oversee branch servicing and operational delivery for customers in the assigned rural branch.
- Enter application details into systems, create customer IDs and accounts, and complete related data processing tasks.
- Review files and documents, including KYC checks, application forms, and loan document validation.
- Handle cash operations and clearing transactions.
- Support a strong audit outcome by keeping the branch compliant and well-controlled.
- Ensure excellent service quality for both external customers and internal stakeholders.
- Act as a business partner in executing key operational and regulatory practices, including compliance, lending operations, and operational risk management.
- Lead quality improvement efforts across the operations team to streamline processes and improve turnaround time and SLA adherence.
- Use automation and digitization tools wherever possible to improve process efficiency.
Education and experience
The role requires a graduate degree such as BA, BCom, BBA, BSc, BTech, BE, or another equivalent graduation qualification. Candidates should have 2 to 5 years of relevant experience in banking or a related business area.
Additional information
Department: Rural Banking. The position is based in Bilaspur, Chhattisgarh, India. Employment is full-time and onsite.