Associate Service Consultant
Ghaziabad, Uttar Pradesh, India · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Fino a 3 anni
- Stipendio
- INR 325,000 – INR 450,000 / year
- Aperture
- 1
- Pubblicato
- 6 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Qualsiasi laureato
- Requisiti di ammissibilità
- Any graduate can apply, including freshers with good communication skills, and those with up to 3 years of relevant experience in customer support or insurance services.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About the Company
PolicyBazaar is a leading Indian online marketplace for insurance, focused on simplifying and making insurance accessible to all. The company empowers customers with easy comparisons, expert advice, and seamless assistance through every stage of their insurance journey, emphasizing trust, transparency, and superior customer experiences.
Job Summary
The role of Associate Consultant Services in Customer Support requires providing dedicated assistance specifically for health insurance documentation and queries. The position is field-based, necessitating customer visits at their homes, workplaces, or hospitals to ensure smooth handling of policy-related issues and enhance customer satisfaction.
Key Responsibilities
- Conduct in-person visits to customers at residences, hospitals, or offices to address queries regarding health insurance.
- Support customers in managing health insurance paperwork such as policy documents, endorsements, renewals, and claim submissions.
- Clearly explain coverage details, benefits, exclusions, renewal processes, and claim procedures to customers.
- Liaise with internal departments including operations, claims, and underwriting to ensure timely resolution of issues.
- Collect, verify, and ensure the accuracy and completeness of required documentation.
- Monitor customer requests and maintain follow-ups until issues are resolved.
- Keep detailed records of customer interactions and service results.
- Offer service that is professional, empathetic, and centered on customer needs.
Requirements
- Excellent communication and interpersonal abilities.
- A customer-centric approach combined with problem-solving skills.
- Basic understanding of health insurance products and documentation is preferred.
- Ability to simplify and convey complex information effectively.
- Willingness and capability to travel locally for customer visits.
- Basic computer proficiency including MS Office and CRM tools.
- Graduate in any discipline is preferred.
- Between 0 to 3 years of experience in fields like customer support, insurance services, or field operations; fresh graduates with strong communication skills may also be considered.
- Possession of a two-wheeler and valid driving license is preferred.
- Good knowledge of local geography is advantageous.
Compensation and Benefits
- Competitive salary with additional performance-based incentives.
- Travel cost reimbursement following company policies.
- Comprehensive training on health insurance products and customer service methods.
- Opportunities for professional advancement within the organization.