Captain (Society)

About the Role

Join Hilton as a Captain and be the welcoming face that brightens every guest's day. In this position, you will ensure a smooth and memorable service process, consistently delivering warm hospitality to enhance each visitor’s stay.

Key Responsibilities

• Warmly greet guests as they arrive, completing the check-in procedure including verifying information, assigning rooms, providing keys, and assisting with bell service and welcome materials.
• Efficiently handle guest check-outs by confirming charges, processing payments, issuing receipts, and accurately utilizing the point-of-sale system.
• Provide detailed knowledge about hotel services, room categories, rates, promotions, and local attractions to answer guest inquiries effectively.
• Actively promote hotel amenities and services through up-selling to increase revenue from rooms and services.
• Address guest requests promptly, resolve any concerns with care and urgency, and manage guest communications thoughtfully.

Qualifications and Attributes

• Exemplify Hilton's core values which include a passion for hospitality, acting with integrity, demonstrating leadership qualities, fostering teamwork, taking ownership and accountability, and maintaining a sense of urgency and discipline in every task.
• A commitment to creating positive and lasting impressions during every guest interaction.