Cashier

Position Overview

Cashiers serve as an essential frontline in customer service, efficiently delivering friendly, accurate, and safe transaction processing. Their duties include managing checkout and return transactions and supervising the Self-Checkout zone. They actively acquire product and project knowledge to inform customers and identify potential sales opportunities while adhering strictly to policies intended to minimize losses.

Key Responsibilities

• Conduct checkout and return operations accurately and efficiently.
• Oversee the Self-Checkout area to ensure smooth customer experience.
• Continuously enhance product and project knowledge to support customer information needs and promote sales.
• Comply with company policies to reduce shrinkage.
• For Head Cashiers: allocate cashier assignments, expedite price verification, and authorize point of sale transactions and markdowns across various departments including main registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
• Serve as first-line escalation support for customer concerns.
• Provide supervision, coaching, and assist in training front-end staff through engagement in new cashier onboarding and ongoing development using available coaching tools.

Preferred Qualifications

• Minimum of one year experience working as a cashier.