Customer Onboarding Manager

About Deel

Deel is a comprehensive payroll and HR platform designed for global teams, aiming to unlock worldwide opportunities for individuals, teams, and businesses. Integrating HRIS, payroll, compliance, benefits, performance, and equipment management into one smooth system, Deel supports various worker types across 150+ countries. With proprietary payroll infrastructure and AI-enhanced tools, it helps companies scale rapidly and compliantly. Deel's diverse team of 7,000 employees spans over 100 countries and contributes to a culture centered on continuous learning and innovation.

Recognized as a top disruptor in SaaS, Deel connects exceptional talent globally with companies, removing geographical barriers to hiring and career growth. In 2024, Deel disbursed $11.2 billion in nearly 100 currencies and offered healthcare and benefits to workers in 109 nations, ensuring secure and timely payment worldwide. Backed by a $17.3 billion valuation and achieving $1 billion in annual recurring revenue, Deel provides employees an opportunity to engage in shaping the future of work.

Role Summary

The Customer Onboarding Manager will be the key contact for clients during the onboarding process, fostering long-term relationships and enabling success with Deel's platform. You will act as a trusted advisor, offering strategic advice on operational and product matters, while advocating internally to promote features that support client growth. Your role includes leading projects to ensure onboarding milestones are met on schedule, collaborating with multiple stakeholders.

Primary Responsibilities

• Lead project planning, execution, and tracking to ensure successful implementation of Deel's global Employee Management Platform for varied clients within expected timelines.
• Gain deep expertise in Deel's products, industry developments, and competition to serve as a knowledgeable resource for customers and internal teams.
• Communicate effectively and confidently with stakeholders, aligning customer needs with Deel's industry best practices.
• Analyze and resolve complex challenges innovatively, contributing global payroll expertise internally and to clients.
• Collaborate with Customer Experience and R&D teams, supporting collective objectives, and assisting in the creation of implementation documentation and best practices.

Qualifications

• Minimum three years’ experience in customer onboarding roles within B2B SaaS environments, focusing on HR, payroll, or finance sectors.
• Strong customer focus with proven ability to build meaningful relationships and an eagerness to educate both clients and colleagues.
• Demonstrated project management skills managing multiple simultaneous initiatives in fast-paced settings.
• Excellent communication capabilities to clearly present complex ideas across written, verbal, and presentation formats.
• Exceptional attention to detail with the ability to develop structured and effective onboarding timelines and plans.
• Adaptive and quick-thinking, thriving independently in demanding environments by prioritizing tasks and overcoming obstacles.

Additional Preferred Experience

• Three or more years in implementation or technical account management roles within fast-moving SaaS companies, especially in HR, payroll, benefits, fintech, or project management.
• Experience collaborating with international clients and cross-time-zone teams.
• Familiarity with tools like JIRA, Salesforce, G Suite, and Gainsight.
• Multilingual skills, particularly fluency in English and other languages, is advantageous.

Compensation and Benefits

• Competitive salary ranges quoted in USD, adjusted to local currencies and based on experience, skills, and location.
• Compensation packages may include stock grants dependent on the role and employment status.
• Additional perks and benefits align with employee status and country specifics.
• Remote work flexibility with optional WeWork access.

Equal Opportunity and Accessibility

Deel is committed to diversity, welcoming applicants regardless of race, religion, gender, sexual orientation, age, disability or other protected status. The company offers accommodations throughout recruitment for candidates with needs, with a recruitment process that combines human oversight and AI tools to maintain fairness and compliance. NYC applicants are protected by local bias audit regulations on automated tools.