Customer Service Agent

Overview

Join DSV as a Customer Service Agent in Riyadh, Saudi Arabia, where you will uphold exceptional customer service standards by ensuring smooth freight operations, accurate documentation, and efficient client support. Your role focuses on delivering quality service to current and potential customers, aligning with DSV's operational excellence.

Key Responsibilities

• Provide top-notch customer service to all clients of DSV.
• Liaise with customers and vendors to implement DSV standard operating procedures (SOPs), keeping customers informed about shipment schedules, delays, and transit matters to surpass expectations.
• Ensure all communications, internal and external, are professional, timely, and use the most effective communication channels.
• Manage routing, coordinate with origin points, and update customers on shipment status until freight arrives in Saudi Arabia.
• Maintain and update tracking sheets daily, sharing status updates with customers.
• Negotiate freight rates with carriers and maintain the Export Rate sheet on the company's SharePoint site.
• Create job records in CW1 system for all export shipments.
• Respond to quotes requested by agents and customers regarding export inquiries.
• Monitor, report, and communicate effectively with customers, carriers, and vendors.
• Provide regular updates to the Line Manager regarding ongoing operations.
• Perform any additional duties or projects assigned by supervisors to meet business goals.

Qualifications and Competencies

• Bachelor’s degree required.
• Minimum of 5 years' experience in freight operations is mandatory.
• Excellent verbal and written communication skills.
• Strong multitasking ability and problem-solving skills, with capability to prioritize effectively.
• High integrity and professionalism, maintaining confidentiality as needed.
• Proficiency with Microsoft Office Suite and similar software tools.

About DSV

DSV is a global leader in transport and logistics, characterized by a dynamic culture of growth, innovation, and digitalization. With approximately 160,000 employees operating in over 90 countries, DSV is dedicated to providing outstanding services and meeting customer needs while nurturing talent and embracing diversity. The company values collaboration, accountability, inclusiveness, and respect for individuals as it continues to shape the future of logistics.

Additional Information

This is a full-time, onsite role based in Riyadh, Saudi Arabia. Candidates should be prepared for a professional work environment that emphasizes teamwork and continuous improvement.