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Customer Success Manager
Centro Universitário de Santa Fé do Sul
Remote · Tempo pieno
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- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 1 settimana fa
- Modalità di lavoro
- Lavoro da casa
- Istruzione
- Bachelor’s degree in Business, Education, Communications, or a related field
- Requisiti di ammissibilità
- Candidates with relevant experience in customer success, account management, or student services may apply. A bachelor’s degree in Business, Education, Communications, or a related field is preferred, though equivalent relevant experience is also acceptable. The role is suited to people who can wor…
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Descrizione del lavoro
Role overview
Centro Universitário de Santa Fé do Sul is hiring a full-time remote Customer Success Manager to help students and institutional partners reach their goals across the university’s programs and services. The position is centered on creating a smooth experience from the start, supporting long-term success, and strengthening relationships that encourage continued engagement.
What you will do
- Guide new students and partners through onboarding so they can get started confidently and effectively.
- Offer proactive assistance and maintain regular follow-up to keep customers supported throughout their journey.
- Track engagement indicators, spot potential risks early, and take action to protect outcomes.
- Work with internal teams to resolve issues and ensure concerns are handled efficiently.
- Share progress updates, insights, and relevant information with stakeholders in a clear and timely way.
- Collect feedback from customers and partners and use it to improve service quality and the overall experience.
- Represent customer needs internally and contribute ideas that improve processes and satisfaction.
What the role calls for
- Capability to strengthen customer satisfaction and retention through consistent, proactive engagement.
- Strong relationship management and service skills, with the ability to build trust and set expectations professionally.
- Analytical thinking to review data, monitor metrics, and identify patterns that affect success.
- Clear written and spoken communication in en_US, with the confidence to explain information to different audiences.
- Background in customer success, account management, or student services, ideally in education or a related field.
- Comfort working independently in a remote setup while balancing multiple priorities and collaborating with cross-functional teams.
- Problem-solving ability, adaptability, and familiarity with CRM or customer support platforms.
- Bachelor’s degree in Business, Education, Communications, or a related discipline, or equivalent practical experience.
Additional information
This is a remote position. No salary, benefits, number of openings, or start date were specified in the source.