Front Office Specialist

Overview

The Front Office Specialist plays a crucial role as the initial point of contact, shaping the Total Patient Experience with excellence. This position also involves executing key administrative tasks to facilitate seamless patient check-ins and check-outs.

Work Environment

Work is primarily conducted in a typical office or clinical setting, with occasional travel to other locations as required to fulfill job responsibilities.

Primary Responsibilities

• Commit to delivering the Total Patient Experience by establishing meaningful relationships with patients and providing outstanding support and service.
• Offer exceptional customer service during every interaction, whether in-person or via telephone.
• Maintain a professional demeanor, greeting patients promptly with a smile and expressing gratitude upon their departure.
• Handle incoming calls from both external and internal sources, ensuring courteous and timely responses.
• Consistently work with urgency respecting both patient and physician schedules.
• Verify insurance authorizations thoroughly and accurately update flow sheets.
• Process patient check-outs and collect payments following established procedures.
• Oversee patient movement within the office and coordinate communications to optimize efficiency and customer satisfaction.
• Perform daily financial reconciliations, close the day, and manage cash drawer accountability.
• Adhere strictly to all company policies, including HIPAA compliance.
• Perform general office duties and cleaning tasks as directed by management.

Qualifications

• Experience in a medical office setting is preferred; ophthalmic experience is highly advantageous.
• At least one year of customer or patient-facing experience, or an equivalent mix of education and experience.
• Successful completion of a background check as per state requirements.
• Must verify identity and legal authorization to work in the U.S.

Education Requirements

A high school diploma or GED is required.

Licenses and Credentials

No specific licenses or certifications are necessary for this role.

Technical Proficiency

Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook is required.

Physical Demands

• The role involves frequent walking (approximately 75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching account for 25–50% of activities.
• Ability to lift, carry, push, or pull items weighing up to 25 pounds is essential.
• Strong fine motor skills and complete hand function are needed for typing, writing, and operating technology.
• Full visual and auditory capacity, including color and depth perception and focus adjustment, is required continually.
• Occasional driving and climbing may be necessary.

Additional Information

Applicants requiring assistance with the application process should call (636) 227-2600; direct contact with offices is discouraged. EyeCare Partners is an equal opportunity and affirmative action employer committed to diversity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Note: This job description outlines the main duties essential to fair compensation decisions but does not limit management’s authority to assign or adjust responsibilities.