- Esperienza
- 5+ anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 1 ora fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Diploma in Mechanical Engineering, Automobile Engineering, B.Tech / B.E. in Automobile Engineering, Mechanical Engineering
- Requisiti di ammissibilità
- Candidates with Diploma in Mechanical Engineering, Automobile Engineering, or B.Tech/B.E. in Automobile or Mechanical Engineering are eligible to apply.
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
About Auric Motors
Auric Motors stands as Rajasthan's premier Maruti Suzuki vehicle dealership, boasting over 100 touchpoints across multiple cities and towns. Renowned for exceptional customer service and a commitment to employee growth, the company offers well-structured career advancement and comprehensive training programs. We seek motivated, intelligent, and hardworking individuals aiming for managerial positions across our locations.
Position Overview
The General Manager - Service will oversee all facets of the dealership's service operations, striving to maximize customer satisfaction, profitability, manpower efficiency, and adherence to Maruti Suzuki service protocols.
Key Responsibilities
- Manage complete service workshop functions including Mechanical, Bodyshop, and Pre-Delivery Inspection (PDI) areas.
- Ensure strict compliance with Maruti Suzuki service Standard Operating Procedures (SOPs) and audit requirements.
- Drive attainment of Customer Satisfaction Index (CSI) benchmarks and resolve customer grievances effectively.
- Boost service-related revenue streams encompassing labor and spare parts sales.
- Enhance workshop productivity, efficiency, and reduce vehicle turnaround time.
- Oversee warranty, goodwill, and operational cost management.
- Lead and mentor Service Managers, Advisors, and Technicians.
- Maintain high standards of safety, 5S methodology, and housekeeping in the workshop.
- Collaborate with OEM, insurance entities, and vendors as required.
Performance Metrics
- Maintain CSI scores aligned with Maruti Suzuki benchmarks.
- Achieve monthly and yearly service revenue goals, including growth in labor and spare parts sales.
- Ensure technician productivity exceeds 85%, improving vehicle throughput and reducing turnaround times.
- Complete 100% adherence to SOPs and pass all OEM audits.
- Develop staff skills through training and certification, minimise attrition, and optimize manpower utilization.
- Reduce warranty claims and improve first-time-right repair rates.
- Control workshop expenses and optimize spare parts inventory levels.
- Conduct regular MIS reviews and implement continuous improvement plans.
Qualifications & Experience
- Diploma or Bachelor's degree (B.Tech/B.E.) in Mechanical or Automobile Engineering.
- Minimum 5 years as General Manager - Service in an automobile dealership preferably Maruti Suzuki or a reputable brand.
Additional Information
Location: Jaipur.
Reporting To: Dealer Principal / Managing Director.
Salary: Commensurate with industry standards.
Contact Details
Hemant Choudhary, General Manager - HR
Email: hr.bkn@auricmotors.com
Mobile: 9414138510