Information Technology Operations Manager

Position Overview

We are looking for a driven Operations Manager to help lead the next stage of growth and operational excellence within our organization based in central Dublin, Ireland. This role requires a detail-oriented individual experienced in maintaining high-quality service delivery and committed to continuous improvement. Reporting directly to the leadership team, the successful candidate will spearhead the management of engineers and analysts, ensure standardized procedures, and foster strong client relationships.

About the Company

The company was established to offer rapid, premium-quality IT services and has expanded to provide advanced solutions in cybersecurity, IT outsourcing, and business continuity, focusing on IT risk management. The organization values a people-centric approach, emphasizing empathy, ownership, and exceptional outcomes for clients, which has resulted in high retention and long-standing partnerships.

Core Values

• Teamwork: Encouraging collaboration to achieve shared objectives.
• Go Above & Beyond: Dependability and commitment to exceeding expectations.
• Improvement-Minded: Eager to learn and embrace continuous development.
• Work With a Smile: Maintaining a positive, friendly, and humorous work environment.
• Communicate With Clarity: Ensuring clear and purposeful communication.

Key Responsibilities

• Oversee daily operations to ensure reliable and consistent service delivery.
• Lead, mentor, and grow a team comprising engineers and analysts.
• Develop and maintain strong, enduring client relationships.
• Enhance and implement standardized operational workflows and procedures.
• Participate in strategic planning alongside senior leadership.
• Monitor performance indicators to drive operational efficiency.
• Align operational activities with the organization's strategic objectives.

Required Skills and Experience

• Previous experience managing operations, preferably in a technical or service environment.
• Exceptional communication and client relationship management capabilities.
• Strong attention to detail with a focus on quality and consistency.
• Proven leadership skills in team development and management.
• A proactive mindset focused on problem solving and continual improvement.
• Legal eligibility to work in Ireland is mandatory.

Compensation and Benefits

• Leadership role with significant impact on operational growth.
• Hybrid work model available.
• Competitive salary up to 75000 Euros annually.
• Annual company bonus structure.
• Private healthcare coverage.
• Participation in pension scheme.
• Opportunities for professional development, mentorship, and career progression.
• Supportive culture driven by strong organizational values.
• Opportunity to influence and expand the operations team.