Information Technology Support Specialist

About Vyta

Vyta is a recognized leader in IT Asset Disposition (ITAD) and IT Asset Lifecycle management, providing secure, sustainable, and compliant solutions that assist organizations throughout their IT lifecycle. Operating throughout the UK, Ireland, Europe, and globally through service provider networks, Vyta aims to become the world’s leading provider of secure ITAD and lifecycle services in alignment with net-zero sustainability goals. The company values collaboration, adaptability, and a positive culture focused on sustainability for all stakeholders.

Role Overview

We seek a seasoned IT Support Specialist to deliver technical assistance and administrative support across Vyta’s multi-location operations. This role involves aiding staff and clients, managing secure and reliable IT infrastructures, administrating user accounts, and overseeing hardware and software deployment. The ideal candidate will be detail-focused, well organized, and proactive in delivering responsive IT support remotely and onsite.

Core Responsibilities

• Provide frontline technical assistance for hardware, software, and network-related issues.
• Install, configure, and maintain computers and peripheral devices.
• Deliver on-site and remote technical support across various company facilities.
• Manage user account administration, permissions, and access controls.
• Support Microsoft 365, Active Directory, Microsoft Entra ID, and endpoint management tools.
• Maintain OS images and support application deployment processes.
• Handle employee onboarding and offboarding IT requirements.
• Ensure endpoint security systems are updated and compliant with policies.
• Operate in accordance with ISO 27001, Cyber Essentials Plus, and relevant security policies.
• Detect and report IT security vulnerabilities and incidents promptly.
• Assist with IT projects and implement new systems.
• Oversee IT equipment inventory, provisioning, and lifecycle management.

Candidate Profile

Essential Qualifications and Experience:

• At least two years in an IT support capacity or possession of an equivalent Level 3 IT qualification.
• Proficiency with Microsoft Windows, Microsoft 365, and Active Directory or Microsoft Entra ID.
• Experience utilizing IT service desk or ticketing platforms.
• Strong problem-solving, communication, and client service capabilities.
• Ability to work autonomously and offer support across several locations.
• Must be able to work from the Newtownabbey headquarters.

Preferred Skills and Credentials:

• Microsoft certifications or other IT-related qualifications.
• Familiarity with Microsoft Intune, Windows Autopilot, or similar endpoint management technologies.
• Knowledge of ISO 27001 and Cyber Essentials Plus frameworks.
• Valid UK driving license.

Employee Benefits

• Support for a healthy work-life balance, including one Friday off every four weeks.
• Competitive remuneration reflecting experience.
• Opportunities for community involvement through charitable and volunteer work.
• Health insurance with cash-back plan options.
• Death-in-service benefits.
• A welcoming, people-focused workplace culture.
• Complimentary onsite parking.
• Additional benefits contingent on tenure and position.

Employment Conditions

• Eligibility to work in the UK and EU, requiring a valid passport.
• Successful security clearance appropriate to the job, potentially including Access NI checks and staff vetting.
• Proof of relevant qualifications.
• Provision of satisfactory references, including one from your most recent employer.
• Completion of a health declaration.

Additional Information

Applicants are advised to only apply through official Vyta channels to ensure authenticity of the vacancy. Verification is recommended if vacancies are found via other means, with contact encouraged before applying.