IT Project Coordinator

About the Role

We are recruiting an IT Project Coordinator for a client, preferably with experience in telecommunications or IT networking. The workweek runs Sunday to Thursday from 12:30 PM to 9:30 PM; applicants must confirm availability during these hours.

Key Responsibilities

• Manage work orders by receiving, inputting, and processing requests from clients and internal teams.
• Coordinate recruitment and deployment of field personnel to meet project timelines and maintain profitability.
• Assign field partners to deliver technology services efficiently and promptly per client requirements.
• Conduct pre-service calls and ensure field teams are punctual and prepared.
• Handle client communications, providing updates on project progress through calls, emails, and meetings.
• Collaborate with internal departments to sustain teamwork and meet client goals.
• Oversee procurement and logistics for materials and equipment essential to service events.
• Utilize systems like SharePoint, Excel, and ticketing tools to log activities and track project statuses.
• Create and maintain comprehensive project documentation.
• Manage the receipt and distribution of project deliverables.
• Respond to NOC tickets and assist with Tier 1 and Tier 2 troubleshooting of onsite device issues.

Required Skills and Qualifications

• Excellent verbal and written communication abilities, along with strong interpersonal skills for interacting with vendors, colleagues, and clients.
• Capable of negotiating effectively and managing multiple projects simultaneously with great attention to detail.
• Experience reading and interpreting Statements of Work (SOWs).
• Strong time management, analytical thinking, and problem-solving abilities.
• Ability to understand instructions in various formats such as written, oral, or diagrams.
• Clear grasp of project deadlines, scopes, and life cycle management.
• Experience working both independently and collaboratively within teams.
• Solid understanding of budgets and finance related to projects.
• Proficiency with Microsoft Office tools including Excel, Word, and Outlook.
• Familiarity with ticketing systems, customer relationship management (CRM) platforms, or databases is advantageous.
• Intermediate technical knowledge in IT and telecommunications, including cabling, network device installation/configuration, and basic networking concepts.
• Basic understanding of network devices such as access points, routers, switches, and modems.
• Minimum two years of relevant experience in technical roles, project coordination, or dispatching.

Work Schedule

The position operates from Sunday to Thursday, 12:30 PM to 9:30 PM. Candidates should confirm their ability to work these hours before applying.