IT Support Analyst - Cork

Job Overview

The IT Support Analyst position is based in Cork, Ireland, providing primary hands-on IT assistance for the local office as well as remote support across EMEA. This role serves as the main IT liaison within the region, requiring collaboration with global IT teams and a strong dedication to delivering exceptional customer service and communication. The individual will act as a trusted IT representative, managing issues from start to resolution with professionalism and clear updates.

Key Responsibilities

• Deliver direct IT support in the Cork office, including desk-side assistance and troubleshooting.
• Serve as the lead IT contact ensuring seamless IT and office operations at the Cork site.
• Provide remote assistance to EMEA region users and locations with consistent service quality.
• Deploy and support both Windows and Mac devices, focusing mainly on Windows for onboarding and replacements.
• Manage office setups, employee relocations, and IT equipment transfers.
• Troubleshoot login systems, SSO, MFA, VPN, wireless networks, and enterprise applications.
• Support conference room technology including Microsoft Teams Rooms and Yealink devices alongside office peripherals.
• Work with global server, network, and security teams on escalated technical issues.
• Maintain records of incidents, service requests, and assets using ITSM and asset management tools.
• Engage in regional IT rollouts, hardware upgrades, and company-wide initiatives.
• Ensure high user satisfaction by owning issues fully, communicating clearly, and confirming resolution.
• Identify recurring problems proactively and recommend process improvements.
• Adhere to company policies, security standards, and operational procedures.
• Physically manage equipment handling up to 50 pounds as necessary.

Qualifications and Skills

• Minimum of 3 years’ experience in IT or end-user support within corporate settings.
• Strong commitment to providing excellent customer service with clear communication and follow-through.
• Hands-on expertise with Windows OS, hardware diagnostics, and user support.
• Experience supporting Active Directory, Entra ID, SSO, and multi-factor authentication.
• Knowledge of network troubleshooting, VPNs, and wireless connectivity.
• Comfortable supporting users both onsite and remotely across multiple locations.
• Strong interpersonal and communication skills suitable for multicultural environments.
• Highly organized with the ability to prioritize tasks independently and manage support for multiple sites.
• Familiarity with ITSM platforms (e.g., ServiceNow) and asset tracking systems.
• Experience with Microsoft 365, Teams, Intune, and other modern workplace technologies.

Preferred Qualifications

• Previous experience supporting EMEA or global enterprises.
• Exposure to high-volume office environments such as the Cork hub.
• Experience in supporting conference room audio/visual equipment.
• Knowledge of additional European languages is advantageous.

Company Information

One Identity empowers organizations globally by securing, managing, and monitoring IT infrastructure to drive business innovation. The company supports a broad client base and focuses on growth and adding value through cutting-edge products. Employees enjoy opportunities for career development, collaboration with talented professionals, and a supportive work culture.

Additional Details

Work hours typically follow Irish business schedules, with occasional flexibility required for EMEA support or critical incidents globally.

One Identity is committed to equal employment opportunities and prohibits discrimination or harassment of any form. The company fosters an inclusive workplace respecting all individual differences and backgrounds. Applicants of all ages and diverse demographics are encouraged to apply.

Please be cautious of fraudulent communications and only engage with official company representatives using verified email domains.